How can I request a refund?

Help & Troubleshooting

Operating system:

If you are experiencing a technical problem with Synergy, we'd like to do our best to try and help you, so please contact us.

However, if you are certain you want to cancel your Synergy purchase and would like to be reimbursed, you can complete the refund request form and it will be granted, provided you made your purchase in the last 30 days. You don’t need to explain your reasons for your request; however we would appreciate it if you would share your concerns or issues, so that we can improve. But we are of course more than happy to honor our refund policy with no questions asked.

You can also find more information in our Refund Policy.

What happens after I submit the request form?

Once the form has been submitted, your request will be processed and your refund will be credited to your account within 10 business days, but this may happen sooner depending on your bank.

What if I don’t receive the refund?

This rarely happens, but sometimes things can go wrong. If you do not receive your refund within 10 business days, please contact us.

Talk to a human

If this article didn't help, you can talk to someone on our support team (unless we sent you here, in which case please reply via the ticket you already have open).

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