Purchase Synergy

FAQs

Is Synergy a subscription payment?

For both Synergy and Synergy Ultimate, it's a one-time payment with a maintenance license included, which can be extended optionally. The maintenance license gives you technical support and software updates.

After your maintenance license expires, you will continue to have unlimited lifetime download access to the version of Synergy you purchased, so there is no obligation to extend your maintenance license. In other words, if you decide not to extend your technical support and software updates, you'll still be able to use Synergy and you'll still have access to the download that you paid for, forever.

Optionally, if you want to, you can purchase an extended maintenance license for $9.00 USD per year. Both personal editions of Synergy include a maintenance license, which gives you access to software updates and technical support. Depending on the edition you purchase, Synergy includes either a 1 year or 5 year maintenance license as standard.

This does not apply to Synergy Business, which is an annual subscription.

If you have any questions about paying for Synergy, please let us know.

What happens when technical support and software updates expire?

The maintenance license provides technical support and software updates. You'll still be able to use Synergy and Synergy ultimate after the maintenance license expires, and you'll have access to the version of Synergy that you paid for, forever.

This does not apply to Synergy Business, which is an annual subscription.

If you have any questions about technical support or software updates, please let us know.

Where did the Pro and Basic editions go?

On July 8th 2022, we introduced two new editions: Synergy and Synergy Ultimate. The Basic and Pro editions are no longer on sale. Customers who purchased Basic edition before July 8th 2022 are able to upgrade from Basic to Pro for $9.00 USD. Customers who purchased after July 8th 2022 are able to upgrade from Synergy to Synergy Ultimate for $29.00 USD.

The Pro edition offered TLS/SSL support, so if that's what you're looking for then you'll want to consider purchasing Synergy Ultimate. Any questions? Please let us know.

Will I get access to Synergy 3?

Yes, if your maintenance license (which entitles you to software updates and technical support) is still active at the time we launch Synergy 3. When we launch Synergy 3, if your maintenance license is not active (because it expired and you chose not to renew it), then you’ll need to renew your maintenance license to get access to Synergy 3. We plan to release Synergy 3 in 2023.

You will be able to renew your maintenance license at any time, so don’t worry if you let it expire.

If there's anything you need to know about Synergy 3, please let us know.

Can I purchase as an organization?

Yes, you’ll need our Business edition. Please let us know if you want to talk about Synergy for use in organizations.

With a personal license, only the individual can own the license. A business or organization cannot own a personal license under our license terms.

Which edition do I chose for personal use?

Either Synergy or Synergy Ultimate can be used by individuals for personal use.

If you need to link more than 3 computers, use TLS/SSL encryption, or to configure hotkeys, you’ll need our Ultimate edition. You can upgrade from Synergy to Synergy Ultimate at any time.

Still not sure which one you need? Please get in touch with our friendly customer service team who can answer any questions you may have.

Is there a free or trial version available?

Yes, but only for the Business edition (for now). At the moment we don’t offer free or trial versions of Synergy or Synergy Ultimate. However, we offer a 30 days guaranteed refund if you aren’t happy with your purchase.

A trial license of Synergy Business can be arranged on request, so let us know if we can help your business.

What are the system requirements?

All the computers you want to link together must be on the same network. If they’re all on the same WiFi (or connected with ethernet cables to the same router) then this will be the case.
An internet connection is not required. Synergy works directly over the LAN (local area network); it doesn’t send your data over the Internet.
Each computer needs to have its own screen (there's no video sharing feature).
Each computer needs to be running either Windows, macOS, Linux or Raspberry Pi OS. We support all widely available versions of these operating systems.

See the System Requirements page for more information or contact us if you have any questions.

What is your refund policy?

We offer a 30 days guaranteed refund, meaning we'll give you a full refund instantly if you're not happy in any way (so long as you let us know you want a refund within 30 days of purchase).

If I purchase Synergy, can I upgrade to Synergy Ultimate?

Yes, the upgrade price from Synergy to Synergy Ultimate is $29.00 USD. You can easily upgrade at any time from your account. Our Ultimate edition offers additional features compared to Synergy; TLS/SSL network security, hot keys, and connections to more computers.

If there's anything you need to know about upgrading, please let us know.

What if I have a problem getting it to work?

Installing Synergy is easy and it just works with the vast majority of computers and setups. However, if you experience any issues, just get in touch with our friendly technical support team. We normally respond within 48 hours, but sometimes it's much sooner.

How will the payment appear at my bank?

Payments will appear on your bank account or credit card statement as "Symless" (that's us, we're the company behind Synergy) and may show in another currency depending on your bank. If you don't recognize the payment, please contact us directly (rather than contacting your bank) so we can resolve the issue quickly or issue a refund if you prefer.

Buy Synergy

World’s most used keyboard and mouse sharing application

Personal use

Synergy

$

29.00

Advanced personal use

Synergy Ultimate

$

59.00

For organizations

Synergy Business

FAQs