We know that sometimes things just don’t work out how we’d all like them to, and software is no different. That’s why we have our 100% Seamless Guarantee; we want your experience to be completely seamless, guaranteed.
If you’re not happy, for any reason, within 30 days of purchase, we’ll give you your money back. Simple as that. To initiate a refund, you can submit the refund request form. All refunds should be processed within 10 working days, but some banks may be a little quicker.
For customers who don't want to wait for Synergy 3 and don't want to use Synergy 2, we are able to offer a refund on Synergy 2 purchases and upgrades beyond our normal 30-day refund policy.
We always want to be doing things better for our customers. That means improvements to the software itself, the support we provide, our customer service, and anything in between. So we may ask you a couple of optional questions to help us understand exactly what went wrong, and how we can do better in the future.
There is absolutely no obligation to answer any of the questions. Although we prompt you to share feedback, you can always respond with something like 'no feedback'.