Thank you for purchasing a Synergy, we really appreciate that.
In Synergy 3, the new serial key should be downloaded automatically when signing in.
If you have previously activated another key in Synergy 3 the new license key can be applied to Synergy 3 with the following steps:
We have a help article that provides steps to change the license key by either method:
How to update your license in Synergy 3
When you upgrade to Synergy Ultimate, a new serial key is generated in your account after you purchase the upgrade. In Synergy 1, the new serial key is not downloaded automatically, so to take advantage of the upgrade, you'll need to use the new serial key in your account.
Follow these steps to use the new serial key in Synergy 1:
If this article didn't help, you can talk to someone on our support team (unless we sent you here, in which case please reply via the ticket you already have open).