Generic feedback
You can open a support ticket and let us know what you're thinking.
This can be anything, from “none of this makes any sense” to “you’ve got a typo” or “I love Synergy 3 and I cannot imagine life without it”.
Please don’t be shy and don’t hold back on anything – even if it sounds like it could hurt us – we can take it, we promise 💪.
Reporting bugs
If you find a bug (which at this point is highly likely), we’d be much appreciated if you could let us know.
Just open a support ticket and, if possible, use the template below with the details of the bug you're experiencing.
<Title>
Brief description of the problem
<Environment>
Please describe in detail the computers that are using Synergy:
- Operating System version (i.e. macOS Monterey 12.0.1)
- Version of the application (i.e. Synergy 3.0.29)
- Which is your main computer (i.e. the one that the keyboard/mouse are connected to)
<Description>
You could describe the problem without any restrictions. Please also try to specify additional conditions, such as how often the error occurs, if the error is accidental, and the circumstances that could cause it.
<Steps to reproduce>
Please tell us what the entire path of steps we should perform to reproduce the bug.
<Actual result>
What was the result that you got by following the above steps?
<Expected result>
What was the result you were expecting to get by following the above steps?
<Attachments>
Please attach the log files (using DEBUG1 level) for every computer connected through Synergy.
The easiest way is to open Synergy, open the "Help" menu, click "Run Diagnostic Tool". Then, attach the "synergy-diagnostic.zip" file that was made in your documents folder.
<Screenshot>
Please attach any screenshots that might help us better understand the problem you're facing.
