How to do a ping test

Help & Troubleshooting

Ping tests are useful for diagnosing connection issues. Whether your computers aren't talking (e.g. a timeout error), or if you're having issues with mouse lag, the ping test can help to uncover if the problem lies with Synergy or the network.

Synergy requires both your computers to be on the same network and are able to communicate with each other. If Synergy does not connect, it's possible that your computers are unable to communicate. You can determine this by running a simple ping test.

Instructions

The steps for running a ping test depend on your operating system. You will also need to know the IP address of each computer, which you can find at the top of the main Synergy window.

Windows

  1. Click on Search in the taskbar
  2. Find and open the Command Prompt app
  3. Type the command:
    -code- ping -/code-
  4. Press the space bar
  5. Type the IP address you’d like to ping, e.g.:
    -code- 192.X.X.X -/code-
  6. Again, press space bar (again)
  7. To keep the ping running, end with:
    -code- /t -/code-
  8. Then press the enter key to start the ping
  9. Take a screenshot of the ping results displayed
Ping running on Windows 10 with the /t argument

macOS

  1. Open Finder
  2. Go to Applications
  3. Open the Utilities folder
  4. Open the Terminal app
  5. Type the command:
    -code- ping -/code-
  6. Press the space bar
  7. Type the IP address you’d like to ping, e.g.:
    -code- 192.X.X.X -/code-
  8. Then press the enter key to start the ping
  9. The ping should run until you close the Terminal app
  10. Take a screenshot of the ping results displayed
Ping running on macOS Monterey 12

Linux

You probably already know this, but just in case...

  1. Open the Terminal app
  2. Type the command:
    -code- ping -/code-
  3. Press the space bar
  4. Type the IP address you’d like to ping:
    -code- 192.X.X.X -/code-
  5. Then press the enter key to start the ping
  6. The ping should run until you close the Terminal app
  7. Take a screenshot of the ping results displayed

Talk to a human

If this article didn't help, you can talk to someone on our support team (unless we sent you here, in which case please reply via the ticket you already have open).