How do I activate a new serial key after upgrading to Pro or Ultimate?

Help & Troubleshooting

Thank you for purchasing an upgrade, we really appreciate that.

Let's say you upgrade from Synergy Basic to Synergy Pro, or Synergy to Synergy Ultimate. A new serial key is generated in your account after you purchase the upgrade.

In Synergy 3, the new serial key should be downloaded automatically. If not, you may be experiencing a bug, so please contact us so we can investigate.

In Synergy 1, the new serial key is not downloaded automatically, so to take advantage of the upgrade, you'll need to use the new serial key in your account.

Follow these steps to use the new serial key in Synergy 1:

  1. Go to your Account page
  2. Copy your Serial key for Synergy 1 Pro or Synergy Ultimate
  3. Open Synergy on your computer
  4. Select File then Activate
  5. Enter the new serial key and save

You should now have TLS/SSL encryption and you should see the padlock on your main window to show that your connection is encrypted.

Talk to a human

If this article didn't help, you can talk to someone on our support team (unless we sent you here, in which case please reply via the ticket you already have open).

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