How can I request a refund?

Help & Troubleshooting

I would like to request a refund.

If you are simply having tech or account issues, we are happy to have a look first. Please contact us at [email protected], or send us a message explaining your issue using the Help button at the bottom right of the screen.

However, if you are certain you want to cancel your Synergy purchase and would like to be reimbursed, you can ask for a refund via our refund request form and it will be granted automatically, provided you made your purchase in the last 30 days. You don’t need to explain your reasons for your request; however we would appreciate it if you would share your concerns or issues, so that we can improve. But we are of course more than happy to honor our refund policy with no questions asked.

You can also find more information in our Refund Policy.

What happens after I submit the request form?

Once the form has been submitted, your request will be processed and your refund will be automatically credited to your account within 10 business days, but this may happen sooner depending on your bank.

What if I don’t receive the refund?

This rarely happens, but sometimes things can go wrong. If you do not receive your refund within 10 business days, please email us directly at [email protected] or click the Help button at the bottom right of this screen to send us a message.

Talk to a human

If this article didn't help, you can talk to someone on our support team.