Is there a free trial?

We offer a 30 day free trial for organizations. Please contact our sales team to get set up.

How many licenses do I need?

Licensing requirements are calculated based on the total number of concurrent end users. Each user can have as many computers and screens as they like.

What is your cancelation policy?

You can cancel your Synergy Business annual subscription at any time. You will retain access to download and use the product until the end of your current subscription period. At the end of this period, your subscription will not renew. In general, we don’t offer refunds or part-refunds on Business purchases, since we start with a trial version for businesses.

Can I re-download Synergy?

Yes, you will have access to continue downloading Synergy through your account, for as long as your business license is active.

What are the system requirements?

• All the computers you want to link together must be on the same network. If they’re all on the same WiFi (or connected with ethernet cables to the same router) then this will be the case.
• An internet connection is not required. Synergy works directly over the LAN (local area network); it doesn’t send your actions over the Internet.
• Each computer needs to have its own screen (there's no video sharing feature).
• Each computer needs to be running either Windows, macOS, Linux or Raspberry Pi OS. We support all widely available versions of these operating systems.

See the system requirements page for more information.

Will you help us with deployment?

Yes. As a Synergy Business customer, you will have a dedicated account manager who will help you integrate Synergy into your organization. The priority technical support we offer with Business edition is available to solve any advanced deployment scenarios. We can help with migration from other software, compatibility issues, or deploying at scale in an enterprise environment.

What is your technical support SLA?

Synergy Business comes with priority support, which means we will respond to you within 2 hours during business hours, according to our SLA (service level agreement). If you experience any problems, please get in touch.

How will the payment appear at my bank?

Payments will appear on your bank account or credit card statement as SYNERGYB2B*PADDLE (Paddle is our payment processor) and may show in another currency depending on your bank. If you don't recognize the payment, please contact us directly (rather than contacting your bank) so we can resolve the issue quickly and issue a refund if you need one.

Where can I find the license agreement?

Our EULA (end-user license agreement) describes all terms and conditions for purchasing licenses and covers usage of all versions and editions of Synergy. Please contact us if you have any questions about the license terms.