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Synergy Purchase FAQ

Is this page for personal or business licensing?

This page allows you to purchase a personal license for yourself, for use on your own hardware. As stated by our license term (EULA), if you are installing the Synergy software on hardware belonging to a business or organization, then you must purchase the Synergy for Business subscription. If you want to purchase Synergy for Business, please contact us.

How long does my personal license last?

For the personal license, you will get lifetime download access to Synergy 1 (the current major version). When the next major version is released, you will still have download access to Synergy 1 but will need to upgrade to get access to next major version. There will be a reduced upgrade price for existing Synergy 1 customers. We plan to provide essential security updates to Synergy 1 for up to 2 years after we release the next major version. If you want to purchase Synergy for Business, please contact us.

What are the system requirements?

Synergy is software that works directly over the LAN (local area network) using either Ethernet or WiFi, so your computers need to be on the same network. You won't need any special hardware but each computer needs to have it's own screen as there's no video sharing feature. We support widely available versions of Windows, macOS, Linux, and Raspberry Pi. An internet connection is not required for Synergy 1. See the System Requirements page for more information.

Do you provide technical support?

Synergy for Business gives organizations access to priority support and deployment assistance, please contact us for more information on business licensing and support. Personal license holders relieve non-priority technical support. Synergy for Business priority support (business license users) receive a 2 hour response time bound by our business SLA (service level agreement). We normally respond to personal license (non-business) users within 48 hours, but during busy periods this may take longer.

Is there a free or trial version available?

Please contact us about Synergy for Business if you are purchasing through a business and require a trial before purchasing. Right now we don't have a free version of Synergy available and we don't currently offer a trial version for individual personal users. Our 100% Seamless Guarantee will grant you a full refund instantly if you're not happy in any way (so long as you apply for a refund within 30 days of purchase).

If I purchase the Basic edition, can I upgrade to Pro?

Yes, the upgrade price after purchasing Basic edition is currently $9.00 for users upgrading from Basic edition to Pro edition. You can easily upgrade at any time from your account. Pro edition gives you TLS/SSL network encryption to provide extra security when sending keystrokes and clipboard data over your LAN connection. For more information, check out our features page. Please let me know if you have any other questions.

How can I get early beta access?

You can buy early beta access for $9.00 after purchasing Synergy 1, which gives you a sneak peek at the next major version. This is an optional extra for people who want to try out cutting edge software that contains bugs. You cannot purchase early access without first having a Synergy 1 license.

Where can I find the license agreement?

Our EULA (end-user license agreement) describes all terms and conditions for purchasing licenses and covers usage of all versions and editions of Synergy. Please contact us if you have any questions about the license terms.

How will the payment appear at my bank?

Payments will appear on your bank account or credit card statement as "Symless" (that's us, we're the company behind Synergy) and may show in GBP currency depending on your bank (we're UK-based). If you don't recognize the payment, please contact us directly (rather than contacting your bank) so we can resolve the issue quickly and issue a refund if you need one.

Can I get a receipt for my purchase?

Yes, if you purchase a personal license for yourself through our website, you can download a receipt PDF from your account page after purchasing which will be addressed to you personally. If your organization is purchasing a business license and you require an invoice, please contact us.