Help & Troubleshooting

Get help with Synergy 1

What kind of problem are you having with Synergy 1?

Getting Started

Not sure where to start? We have a handy guide just for that!

macOS 10.15 Catalina Problems

if you are getting errors trying to run Synergy on macOS 10.15 Catalina

Windows Installation Problems

If you are having problems installing Synergy on Windows

Network Security (TLS/SSL)

Need help with TLS/SSL encryption or just curious about how it works?

Swap Modifier Keys

Swapping the Command and Windows keys on your macOS or PC keyboard.

Lock Cursor to Computer

Wondering why your cursor won't leave the screen?

Legacy Operating System

Using an older operating system that isn't compatible with Synergy.

Command Line & Text Config

Need to know how to run Synergy from the command line?

Configuration Problem

Can’t make the configuration work or there’s a configuration error.

Connection Issue

Seeing some sort of connection error or struggling to get connected.

Mouse Cursor Lag

Actions to take when mouse cursor is laggy, choppy or jittery when on the client.

Reinstall from Fresh

How to perform a fresh install of Synergy for Windows, Mac, and Linux.

Sending Logs

Need to send us your logs? This guide shows you how.

If none of these articles helped, you can contact our support team by opening a ticket.

Open a support ticket