alex.prim

Submit support ticket button is only a placeholder?

3 posts in this topic

Helllo,

 

I understand that this is a new version and sometimes things get nasty. Regardless of the situation the main reason why we, the customers, are paying for a product, is to have a support available in case things go south.

In our current situation, the hyperlink is missing from the "Submit request" button. We have a placeholder as you can see..the "#" instead of an actual redirect and there are several others in the same situation.

Any chance you can fix the submit request button so we can create tickets? Yes, I am part of that 5% that have issues :)

 

Thank you,

 

image.thumb.png.2810f6b9c52d7a21bfd6ee751384084f.png

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We're working on fixing this issue urgently. For now, please email us: [email protected]

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Update: problem is currently solved. I have submitted a ticket for my actual issue regarding v2.4 connectivity.

 

This topic can be considered as closed.

Thank you,

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