Cheryl Lomedico

Win 10 to Mac OS X Sierra -> worked now not working

2 posts in this topic

"server" is Win 10

"client" is Mac OS X Sierra

During 1st round of troubleshooting, I opened port 24810. This worked fine yesterday. Today, it is not working. Saw a posting that also needs 24800. Did this and still not working.

Win 10 (hostname: SUP-601) is green but Mac (GOS-1345-FTE) looks like it connects but just spins.

Log files:

SUP-601 (windows 10)

-----------------------

[ Core ] [2017-10-17T10:59:56] DEBUG: active sides: 4

[ Core ] [2017-10-17T10:59:56] DEBUG: active sides: 4

[ Core ] [2017-10-17T10:59:56] DEBUG: desk Default window is 0x00070716

[ Core ] [2017-10-17T10:59:56] DEBUG: switched to desk "Default"

[ Core ] [2017-10-17T10:59:56] DEBUG: desktop is now accessible

[ Core ] [2017-10-17T10:59:56] DEBUG: registered hotkey ScrollLock (id=ef14 mask=0000) as id=1

[ Core ] [2017-10-17T10:59:56] NOTE: started server, waiting for clients

[ Core ] [2017-10-17T10:59:56] DEBUG: event queue is ready

[ Service ] [2017-10-17T10:59:57] debug: failed report: dest = 16558, ips = 129.21.227.14

[ Service ] [2017-10-17T10:59:57] debug: local profile modified, id=7848

[ Service ] [2017-10-17T10:59:57] debug: comparing profiles, id=7848 this=v9 other=v9

[ Service ] [2017-10-17T10:59:57] debug: profile screen test result changed, screenId=16558 success=``->`` failed=``->`129.21.227.14`

[ Service ] [2017-10-17T10:59:57] debug: handling new report from connectivity tester, screenId=16558 successfulIp= lastServerId=15518

[ Service ] [2017-10-17T10:59:57] debug: finished connectivity test

[ Core ] [2017-10-17T10:59:56] DEBUG: add pending events to buffer

[ Core ] [2017-10-17T10:59:56] DEBUG: screen "SUP-601" shape changed

[ Service ] [2017-10-17T11:00:03] debug: comparing profiles, id=7848 this=v9 other=v9

[ Service ] [2017-10-17T11:00:03] debug: profile screen test result changed, screenId=16558 success=``->`` failed=`129.21.227.14`->``

[ Service ] [2017-10-17T11:00:03] debug: profile screen active changed, screenId=15518 false->true

[ Service ] [2017-10-17T11:00:03] debug: new screens detected (1), preparing connectivity test

[ Service ] [2017-10-17T11:00:03] debug: profile changed, storing local copy

[ Service ] [2017-10-17T11:00:03] debug: comparing profiles, id=7848 this=v9 other=v9

[ Service ] [2017-10-17T11:00:03] debug: profile screen status changed, screenId=15518 Connected->Connecting

[ Service ] [2017-10-17T11:00:03] debug: profile changed, storing local copy

[ Service ] [2017-10-17T11:00:03] debug: comparing profiles, id=7848 this=v9 other=v9

[ Service ] [2017-10-17T11:00:03] debug: profile has not changed, no action needed

[ Service ] [2017-10-17T11:00:03] debug: comparing profiles, id=7848 this=v9 other=v9

[ Service ] [2017-10-17T11:00:03] debug: profile screen status changed, screenId=15518 Connecting->Connected

[ Service ] [2017-10-17T11:00:03] debug: profile changed, storing local copy

[ Service ] [2017-10-17T11:00:15] debug: tcp client connect error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

[ Service ] [2017-10-17T11:00:15] debug: connectivity test failed for 129.21.227.14:24810

 

GOS-1345-FTE (Mac os X sierra)

-----------------

[ Config ] [2017-10-17T11:00:09] ERROR: failed to start crash handler: Couldn't verify crash dump directory: No such file or directory

[ Config ] [2017-10-17T11:00:09] INFO: log filename: /Users/cmwacc/Library/Preferences/Symless/Synergy/synergy.log

[ Config ] [2017-10-17T11:00:09] DEBUG: connecting to service

[ Config ] [2017-10-17T11:00:09] DEBUG: connected to service

[ Config ] [2017-10-17T11:00:10] DEBUG: new added screen pos: 257 161

[ Config ] [2017-10-17T11:00:11] DEBUG: Profile ID: 7848 name: default

[ Config ] [2017-10-17T11:00:11] DEBUG: current version is update to date

[ Config ] [2017-10-17T11:00:11] DEBUG: requesting profile snapshot

[ Service ] [2017-10-17T11:00:11] debug: sending last profile snapshot

[ Service ] [2017-10-17T11:00:11] debug: config ui opened, forcing connectivity test

[ Service ] [2017-10-17T11:00:11] debug: new screens detected (2), preparing connectivity test

[ Service ] [2017-10-17T11:00:11] debug: starting connectivity test

[ Service ] [2017-10-17T11:00:11] debug: handling local profile screen set changed, mode=client

[ Service ] [2017-10-17T11:00:14] debug: failed report: dest = 15518, ips = 129.21.227.7

[ Service ] [2017-10-17T11:00:14] debug: local profile modified, id=7848

[ Service ] [2017-10-17T11:00:14] debug: comparing profiles, id=7848 this=v9 other=v9

[ Service ] [2017-10-17T11:00:14] debug: profile screen test result changed, screenId=15518 success=``->`` failed=``->`129.21.227.7`

[ Service ] [2017-10-17T11:00:14] debug: handling new report from connectivity tester, screenId=15518 successfulIp= lastServerId=15518

[ Service ] [2017-10-17T11:00:14] debug: finished connectivity test

[ Service ] [2017-10-17T11:01:18] debug: tcp client connect error: Operation timed out

[ Service ] [2017-10-17T11:01:18] debug: connectivity test failed for 129.21.227.7:24810

[ Service ] [2017-10-17T11:01:26] debug: tcp client connect error: Operation timed out

[ Service ] [2017-10-17T11:01:26] debug: connectivity test failed for 129.21.227.7:24810

 

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