Do you want to join our growing team and help us continue to delight our users through prompt technical support and excellent customer service?
This role is remote/distributed and can be done from any location that aligns with the UK timezone (GMT/BST).
As a Technical Support Agent at Symless, your focus will be delivering the best possible customer experience, making sure Synergy works correctly and any installation or configuration issue is promptly resolved. You’ll ensure that we are made aware of bugs and features that are important to users. From the knowledge base maintenance to discovering steps to reproduce bugs, you'll be our first line representing our company, helping to make our product great.
Social media and forums are also very important customer-facing channels that need to be tended to daily. As well as engaging with customers on Twitter and Facebook, you’ll become an active member of the user community on Slack, Discord and various forums.
Our mission at Symless is to make great apps for people who have multiple computers. Since 2012, Symless has proudly developed Synergy, an app that shares one mouse, one keyboard, and one clipboard between multiple computers. As well as having over 2 million users worldwide, it's also used at some pretty neat companies like Apple, Pixar, Google, Amazon, and many more. That said, we're actually a very small company of 20 people, so you won't get lost in the crowd.
Nicola Mains-Sheard will guide you through the whole process. With deep knowledge about Symless and the Synergy Team, she's able to give you a good idea about what it's like to work with us.
Let’s chat! We have carefully screened your application and we are looking forward to getting to know you better.
Here is your chance to show off a little! You will complete a short technical or role-specific assignment.
Now that we have seen what you are capable of, let’s get to know you even better!
You are doing really well! Here we benchmark candidates to our Leadership Principles in an interview.
Fantastic, you are on to the final step - A short chat with our CEO!
Welcome aboard! We will make an offer to the successful candidate.
These are principles that we follow, and they're not just fluffy ideas we aspire to; this is how we actually behave. Our whole recruitment process, leadership philosophy, and day to day life aligns with and is based around our Leadership Principles.Read our leadership principles
How well do you align?