blistovmhz

I dig the zero-conf in principle, but if it doesn't work...

80 posts in this topic

On 2/27/2018 at 2:10 PM, Nick Bolton said:

Sorry about that. I have this same problem and it drives me mad. I’m pushing for this to be a priority, as it’s crippling the workflow for any Linux running in client mode. Have you raised a support ticket? This helps us to speed up the bug fix. 

https://symless.com/contact/customer-support

I opened a ticket and *YOU* basically blew me off on it. Is there a reason the CEO has to negotiate with his employees on whether or not major bugs will be fixed? You could easily tell an employee 'hey, you take a day this week and write docs' and tell another employee 'hey this critical bug is making our product unusable, how about you focus on that until it is fixes, so we stop hemorrhaging customers'?

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"How about you release 1.9.0 until 2.x is ready for use?"

Amen!

Mac

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3 hours ago, customer said:

I opened a ticket and *YOU* basically blew me off on it. Is there a reason the CEO has to negotiate with his employees on whether or not major bugs will be fixed? You could easily tell an employee 'hey, you take a day this week and write docs' and tell another employee 'hey this critical bug is making our product unusable, how about you focus on that until it is fixes, so we stop hemorrhaging customers'?

C'mon. Obviously *YOU* never ran a company or managed a team. It's not a matter of negotiation... it's a matter of prioritizing the work that needs to be done versus the available resources. Just because *YOU* feel it's the most important issue doesn't make it so.

Just *MY* opinion. Not necessarily Nick's or any employee of Symless (I am not one).

 

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2 hours ago, capecutterman said:

"How about you release 1.9.0 

 

@Steve Williams Could you get 1.9 on the website?

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I just came back to Synergy because I did not have use for it in my dev environment for a while. Wasn't using cross platform OS that needed to share devices. I bought Synergy 2.0 without hesitation because I didn't realize so much had changed. After looking around for configuration I was baffled to see it was gone. I had small intermittent issues that I was certain I could fix with some tweaks.  I am a bit upset because I didn't even expect to have these issues.  The host lagging issues is a breaking issue. I am now out $50 dollars and can't use the software. Next year when "its" fixed and I have to buy another license. I dont think I will have the same trust >< 

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If it doesn't work you're out of luck, they don't provide refunds even though they're saying so on their Website.

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If you raise enough fuss they will give you one. Can you really blame them, though? If they gave out refunds to every unhappy customer, they would be broke.

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Besides the fact that they are required to provide a full refund within 14-days of purchase without questions asked by law, i don't see how you can not blame a company that uses its customers as beta testers while denying to give their money back as advertised on their website (100% Seamless guarantee...).

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If you haven't figured out symless has a tenuous hold on reality by now... you are in for a shock.

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Symless does indeed provide refunds. Check with tech support. If you aren't satisfied with the response, contact Nick Bolton directly. And by the way, try THAT with Oracle, Microsoft, or most other software vendors. I'm sure Larry or John will get right back to you. If you think they don't release software as early as possible to get a wide response, then correct bugs, I'll call your attention to the recent release of Windows 10 and most Oracle Clusterware offerings. 

Reality? The reality is that this is complex software operating in a heterogeneous environment with a lofty, if distant, goal of zero-configuration. I'm surprised it works as well as it does.

There are a lot of things I want to see in the next release. Reality is that some will make it and some won't. That's the reality of all current software.

If you want something that works all the time, every time, and doesn't require configuration, upgrading, or maintenance, I'd suggest you get out your assembler of choice and write a program that has two instructions: "nop", and "jmp -1". Excluding refresh and interrupt intrusions, that's pretty much the only code that's guaranteed to do what it says. Namely, nothing.

Edited by jml

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I can't recall ever seeing Oracle say 'you don't need docs, it should just work'. In fact, I can't recall any other company doing that, either -- so it would be hard to say how any other company, or CEO would handle the repeated requests by users to have access to them.

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I'd venture that 80% of Windows users never read the docs. And I've used both the Windows and Oracle docs. 'nuff said there, but the plethora of third-party books that exist merely to clarify the documentation tells you something,

However, you're right in that Synergy needs documentation, and GranPaSmurf has taken the lead in producing some rather good ones that are available here: 

My point is that we really ought to try to help Symless by pointing out the flaws in a constructive manner so the development team can prioritize and correct them. There are definitely areas that require work, and some official documentation probably ought to be near the top of that list.

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I actually gave up on Synergy. Too many mornings where it didn't work led me to find a new solution.

It turns out that I had been searching for the wrong hardware. HDMI KVMs are stupidly expensive, yes, but a USB KVM can be pretty cheap. I picked up one for around $20 and am very happy with it. Way more reliable and better performance.

The only downside is not being able to go from PC and Mac, which Synergy would facilitate if it worked reliably. But this lets me completely switch back and forth, at least.

I'm not asking for a refund because it has been a month or so since I bought it. I kind of wanted to get a refund that first night when it wouldn't work right. Then the next version or two made it better. Then it got worse again. For now, I'll just try to not think about it too much or the money I wasted, and I do hope that they keep improving the software so it works well in the future.

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"My point is that we really ought to try to help Symless by pointing out the flaws in a constructive manner so the development team can prioritize and correct them."

 

Its been made abundantly clear to Symless that docs are needed, but the CEO is so entrenched in the bad decision that he refuses to admit he is wrong.  That doesn't even address the fact that the software is *still* literally useless if you want to use Linux -- headless Linux machines like to try to be the server randomly...

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Most of the attempts on these forums to point out flaws in a constructive manner have either been ignored or treated with hostility by the developers.

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Forget the developers -- the CEO has been hostile to users here. The problem starts at the top.

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7 hours ago, jml said:

My point is that we really ought to try to help Symless by pointing out the flaws in a constructive manner so the development team can prioritize and correct them. There are definitely areas that require work, and some official documentation probably ought to be near the top of that list.

We what? we ought to work for this company for free? Oh sure, you can do that, i'm not gonna waste my time unless i'm getting paid for it, until then i'm gonna wait for my refund. If this would be Microsoft or Oracle, getting a refund would not be an issue but a straight-forward process.

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14 hours ago, mstublefield said:

I actually gave up on Synergy. Too many mornings where it didn't work led me to find a new solution.

...

 

This is a Synergy self-help forum. Users and volunteer Moderators try to be helpful to whoever asks. If you gave up on Synergy, why are you posting on this forum?

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"We what? we ought to work for this company for free?"

It's called "volunteering". Look it up. It makes the world a better place, and helps a small company succeed in a market dominated by behemoths.

You don't want to do that? No problem. But don't denigrate those who do.

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14 hours ago, abc309 said:

We what? we ought to work for this company for free? Oh sure, you can do that, i'm not gonna waste my time unless i'm getting paid for it, until then i'm gonna wait for my refund. If this would be Microsoft or Oracle, getting a refund would not be an issue but a straight-forward process.

Hahahaha lolz. You let us know when Microsoft gives you a refund for a bug. 

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6 hours ago, GranPaSmurf said:

This is a Synergy self-help forum. Users and volunteer Moderators try to be helpful to whoever asks. If you gave up on Synergy, why are you posting on this forum?

Because Symless doesn't provide a better way to get the major bugs fixed.

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4 hours ago, jml said:

"We what? we ought to work for this company for free?"

It's called "volunteering". Look it up. It makes the world a better place, and helps a small company succeed in a market dominated by behemoths.

You don't want to do that? No problem. But don't denigrate those who do.

I paid for synergy 1 to support an open source program. I paid for 2 with the expectation that even though they are turning their backs on their roots and their existing community, I would have a working project. I am happily volunteering for Barrier -- which is the true version of synergy. If you want me to volunteer, go back to open source -- and get a working install for the systems I use.

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I was responding to mstublefield. He said he had given up on Synergy. He obviously has no need of a Self-help forum for Synergy.

You, on the other hand, despite your tone, seem to be interested in working with what we have today and responding insightfully to other forum members. Every user is welcome to post in the forum and even rant about what Synergy should be. That's actually helpful to the developers.

But if you announce you've given up on Synergy, then you have no use for this forum. Save the pixels and our time. Others need and appreciate our responses.    

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On 27/03/2018 at 5:58 PM, abc309 said:

If it doesn't work you're out of luck, they don't provide refunds even though they're saying so on their Website.

Actually, we always give full refunds to every unhappy customer. What gave you the impression we don’t?

Please contact us for a refund: https://symless.com/contact

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