Nerada

Extra copies

7 posts in this topic

Hello, I was promised 5 extra copies for friends, I filled in the form that was send to me on 6 Nov and didn't hear anything since then. My friends didn't receive an email and I don't get any response on my questions through mail.

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Posted (edited)

I too am waiting for these. I contacted Customer Services mid-December and was told:

Quote

All our focus are currently on improving Synergy 2 but don't worry as the free copies should be processed within this month.

Still no sign. The people I promised this to back in early November are beginning to lose interest.

Edited by IT Troll

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I received a satisfaction feedback request for my support call and so I said I was dissatisfied. Then within a few hours a CS rep got in touch and sorted out the free copies. Shame it took 2 months but at least it is sorted now.

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I got an email with the promise that it will be taken care of within this month, so well see..

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On 1/10/2018 at 9:05 AM, IT Troll said:

I received a satisfaction feedback request for my support call and so I said I was dissatisfied. Then within a few hours a CS rep got in touch and sorted out the free copies. Shame it took 2 months but at least it is sorted now.

They have a support phone number?

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1 hour ago, Kelvin Tran said:

They have a support phone number?

Not sure. I did this through email / Zendesk system.

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