PortableTech 0 Posted December 18, 2017 Share Posted December 18, 2017 I have a Win 7 and a Win 10 system that after a few days will both have the Synergy process using around 3GB of Ram. It just seems to grow as time goes on. Has anyone else seen this? Link to post Share on other sites
jaap aarts 65 Posted December 22, 2017 Share Posted December 22, 2017 you should tell support@symless about this. its a memory leak and should be stopped. Link to post Share on other sites
JorVe 0 Posted December 22, 2017 Share Posted December 22, 2017 Sounds nasty, You might want to create a memory dump file, so they have some geek stuff to look at Regards J Â Link to post Share on other sites
PortableTech 0 Posted December 22, 2017 Author Share Posted December 22, 2017 I did end up reaching out to support and they had me do a complete uninstall of the software along with manual file removals and deletions of registry keys on both systems and a clean reinstall. This does seem to have solved the memory issue. In case anyone else runs into it, here are the directions that were provided that resolved the issue. ============================================================ Looks like we'll need to reinstall. Would you mind doing that for me? Windows: First, uninstall Synergy using Add or remove programs (or Apps & features). Next, run regedit and delete these registry keys: HKEY_CURRENT_USER\Software\Symless HKEY_CURRENT_USER\Software\Synergy Now, delete these directories (if they exist): C:\ProgramData\Symless C:\ProgramData\Synergy v2 %USERPROFILE%\AppData\Local\Synergy %USERPROFILE%\AppData\Local\Symless Finally, reboot Windows to ensure that the hook DLL is completely unloaded. macOS: First, open the Terminal app and run this command: launchctl unload /Library/LaunchAgents/com.symless.synergy.synergy-service.plist Next, delete the Synergy app from the Applications directory. Now, run these commands to remove the settings. rm -rf ~/Library/Preferences/Symless rm -rf ~/Library/Synergy rm ~/Library/Preferences/com.https-symless-com.Synergy.plist Then, run this command to unload the preferences: killall -u $USER cfprefsd Finally, reboot your Mac which will remove the helper tool. Linux: First, Remove the Synergy package using your package manager. Finally, run these commands to remove your settings: rm -rf ~/.config/Synergy/ rm -rf ~/.synergy/ Once you've done that, you can reinstall Synergy 2. Let me know if that helps! ============================================================ Link to post Share on other sites
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