PortableTech

Excessive Memory Usage

4 posts in this topic

I have a Win 7 and a Win 10 system that after a few days will both have the Synergy process using around 3GB of Ram.  It just seems to grow as time goes on.  Has anyone else seen this?

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Sounds nasty,
You might want to create a memory dump file, so they have some geek stuff to look at :)

Regards J
 

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I did end up reaching out to support and they had me do a complete uninstall of the software along with manual file removals and deletions of registry keys on both systems and a clean reinstall.  This does seem to have solved the memory issue.  In case anyone else runs into it, here are the directions that were provided that resolved the issue.

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Looks like we'll need to reinstall. Would you mind doing that for me?

Windows:

First, uninstall Synergy using Add or remove programs (or Apps & features).

Next, run regedit and delete these registry keys:

HKEY_CURRENT_USER\Software\Symless
HKEY_CURRENT_USER\Software\Synergy

Now, delete these directories (if they exist):

C:\ProgramData\Symless
C:\ProgramData\Synergy v2
%USERPROFILE%\AppData\Local\Synergy
%USERPROFILE%\AppData\Local\Symless

Finally, reboot Windows to ensure that the hook DLL is completely unloaded.

macOS:

First, open the Terminal app and run this command:

launchctl unload /Library/LaunchAgents/com.symless.synergy.synergy-service.plist

Next, delete the Synergy app from the Applications directory.

Now, run these commands to remove the settings.

rm -rf ~/Library/Preferences/Symless
rm -rf ~/Library/Synergy
rm ~/Library/Preferences/com.https-symless-com.Synergy.plist

Then, run this command to unload the preferences:

killall -u $USER cfprefsd

Finally, reboot your Mac which will remove the helper tool.

Linux:

First, Remove the Synergy package using your package manager.

Finally, run these commands to remove your settings:

rm -rf ~/.config/Synergy/
rm -rf ~/.synergy/

Once you've done that, you can reinstall Synergy 2. Let me know if that helps!

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