HOU Haixiang

2.0.3, Still has a problem to connect to the auto-config service.

6 posts in this topic

I use synergy 2 for only 10 minutes when I installed 2.0.1. 

After I restart my laptops ( RMBp 2012 and RMBp 2016), synergy is gone (There was a problem connecting to the auto-config service).

Waiting for nearly one month, I tried 2.0.3 today, the hint is still there. I get the log:

[ Service ] [2017-12-09T18:07:13] debug: service log path: /Users/haixiang/Library/Synergy/synergy-service.log
[ Service ] [2017-12-09T18:07:13] debug: install dir: /Applications/Synergy.app/Contents/MacOS
[ Service ] [2017-12-09T18:07:13] info: starting service...
[ Router  ] [2017-12-09T18:07:13] debug: binding to 0.0.0.0:24802
[ Router  ] [2017-12-09T18:07:13] debug: Initialized
[ Service ] [2017-12-09T18:07:13] debug: creating rpc endpoints
[ Service ] [2017-12-09T18:07:13] debug: rpc endpoints created
[ Service ] [2017-12-09T18:07:13] debug: saying hello to config ui
[ Service ] [2017-12-09T18:07:13] debug: retrying websocket connection now
[ Service ] [2017-12-09T18:07:13] debug: connecting websocket: pubsub1.cloud.symless.com:443
[ Config  ] [2017-12-09T18:07:14] debug: new added screen pos: 257 161
[ Service ] [2017-12-09T18:07:14] error: can't send profile snapshot, not yet received from cloud
[ Config  ] [2017-12-09T18:07:15] debug: service cloud connection error
[ Config  ] [2017-12-09T18:07:15] debug: service cloud connection error
[ Config  ] [2017-12-09T18:07:17] debug: current version is update to date
[ Service ] [2017-12-09T18:07:17] debug: setting websocket headers, channel=992 auth=xbFYaSUIfJg0sx9IFV8128de version=2.0.3-stable check=true
[ Service ] [2017-12-09T18:07:17] debug: initial websocket connection
[ Service ] [2017-12-09T18:07:17] warning: already connecting websocket
[ Service ] [2017-12-09T18:07:17] debug: connecting websocket: pubsub1.cloud.symless.com:443
[ Router  ] [2017-12-09T18:07:17] debug: Starting...
[ Router  ] [2017-12-09T18:07:17] debug: ID = 1930, Name = 'Haixiang-MBP16.lan'
[ Service ] [2017-12-09T18:07:17] debug: got user auth token: xbFYaSUIfJg0sx9IFV8128de
[ Service ] [2017-12-09T18:07:19] debug: retrying cloud connection
[ Service ] [2017-12-09T18:07:19] debug: retrying websocket connection now
[ Service ] [2017-12-09T18:07:19] warning: already connecting websocket
[ Service ] [2017-12-09T18:07:19] debug: connecting websocket: pubsub1.cloud.symless.com:443
[ Config  ] [2017-12-09T18:08:35] info: Sending log file...
[ Service ] [2017-12-09T18:08:35] debug: tcp client connect error: Operation timed out
[ Service ] [2017-12-09T18:08:35] error: websocket connect failed
[ Service ] [2017-12-09T18:08:35] debug: clearing last profile snapshot
[ Service ] [2017-12-09T18:08:35] debug: retrying websocket connection in 8s
[ Config  ] [2017-12-09T18:08:35] debug: service cloud connection error
[ Config  ] [2017-12-09T18:08:37] info: Upload path: https://synergy-logs.symless.com/8ba20496e9f591737eb2d2dd129df46f/logs/994-2017-12-09T18-08-35.log
[ Service ] [2017-12-09T18:08:43] debug: retrying websocket connection now
[ Service ] [2017-12-09T18:08:43] debug: connecting websocket: pubsub1.cloud.symless.com:443
[ Service ] [2017-12-09T18:09:21] debug: retrying cloud connection
[ Service ] [2017-12-09T18:09:21] debug: retrying websocket connection now
[ Service ] [2017-12-09T18:09:21] warning: already connecting websocket
[ Service ] [2017-12-09T18:09:21] debug: connecting websocket: pubsub1.cloud.symless.com:443
[ Config  ] [2017-12-09T18:10:19] info: Sending log file...

I have used synergy for several years. Synergy 2 is what I am waiting for. But 29 dollars only works for only 10 minutes.

And the stable version is disappointing. I hope the new version can work and give us an offline mode.

Share this post


Link to post
Share on other sites

I'm also using it for multiple years.

And i also have the connection isseus.

3 machines (2x Windows 10, 1x Macos High Siera)
One W10 machine just refuse to auto configure.
the other W10 only works if that one is the main one, so if i put my mac as main that i don't have control over this second W10 machine.

Been trying to look for the log files but i can't find them any where :/

Please fix this shit, because every release from Beta i've been trying out and every time same problem.

 

Thank you.

Share this post


Link to post
Share on other sites

OK, I never could get the BETA to work on any machine.  Went back to Version 1.  I saw today that Version 2 was not only released but had a 2.03 STABLE version.  I took the plunge.  

It installed on my Mac Sierra machine and tells me to add another machine.  So far so good.   I installed on both my Windows 10 and Windows 7 machine and now have the infamous "There was a problem connecting to the auto-config service.  Retry" on both Windows machines.   

I did a clean install after removing 1.18 and rebooting. Disabled Firewall and Anti-Virus.   The machines are sitting on the desk side-by-side, connected to the same router.  This is not as far as I got running the BETA software.

I have run Synergy for a very long time and is a tool I must have.  I have no idea what is going on with the software.  It used to just work.  I am not looking for a refund, I just want software that works as advertised when it comes out of Beta.

And Offline is a MUST.  This cloud crap is for people who need to store stuff.  Just because it is the rage, does not mean Synergy needs it.  What does the cloud have to do with my 3 computers.  I get paid to develop, not troubleshoot a utility I paid for.  No output, no money coming in.

 

 

 

  • Like 1

Share this post


Link to post
Share on other sites

Great, I bought this for nothing?.... I agree with the cloud bs being stupid.

Share this post


Link to post
Share on other sites

I’ve seen that actually synergy-core was not running.

coundnt get it to start did a forced uninstall-install still same.

after second uninstall I manually went to search after symless and synergy in regedit and deleted them.

Then reinstall and bang all 3 services are running and my system could auto configure.

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now