adamc

Can't install on 10.10.5 Yosemite

6 posts in this topic

Hi all, when trying to install Synerfgy 2.0.2 on my OS X machine with 10.10.5, I'm running into the following issue from the installation app. Any ideas?

Process:               synergy-config [89265]
Path:                  /Volumes/VOLUME/Synergy.app/Contents/MacOS/synergy-config
Identifier:            synergy
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           synergy-config [89265]
User ID:               501

Date/Time:             2017-12-07 08:58:31.139 +1100
OS Version:            Mac OS X 10.10.5 (14F27)
Report Version:        11
Anonymous UUID:        B4F6AA89-6EBC-2A3B-2512-824E7E9867E0


Time Awake Since Boot: 1800000 seconds

Crashed Thread:        0

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Symbol not found: __os_log_default
  Referenced from: /Volumes/VOLUME/Synergy.app/Contents/MacOS/synergy-config
  Expected in: /usr/lib/libSystem.B.dylib
 in /Volumes/VOLUME/Synergy.app/Contents/MacOS/synergy-config

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    0x7fff91451000 -     0x7fff9145afff  libGFXShared.dylib (11.1.2) <7F9F6175-E993-3014-8C9B-1F08CE7C75A2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
    0x7fff9145b000 -     0x7fff9145bfff  com.apple.ApplicationServices (48 - 48) <5BF7910B-C328-3BF8-BA4F-CE52B574CE01> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

Model: Macmini5,1, BootROM MM51.0077.B12, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.76f0
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CD, 0x46412D3130363636434C392D344742535100
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CD, 0x46412D3130363636434C392D344742535100
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE4), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Micron_M500_MTFDDAK240MAV, 240.06 GB
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: IR Receiver
FireWire Device: Rev2, Drobo, Up to 800 Mb/sec
Thunderbolt Bus: Mac mini, Apple Inc., 22.2

 

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Got the same problem with yosemite 10.10.5 and SYnergy 2.04  :-(

And no support until Januray 8th .....

 

Do you solved your problem ?

David

 

Edited by greyvador

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I just paid for the Premium level of Synergy, and I have the identical problem.  Trying to install Synergy 2.0.4 on MacOS Yosemite 10.10.5, and when I double click on the install icon I get "Synergy cannot be opened because of a problem."

"Report" shows: 

Quote
Process:               synergy-config [24767]
Path:                  /Volumes/VOLUME/Synergy.app/Contents/MacOS/synergy-config
Identifier:            synergy
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           synergy-config [24767]
User ID:               501

Date/Time:             2018-01-10 12:53:47.958 -0500
OS Version:            Mac OS X 10.10.5 (14F2511)
Report Version:        11
Anonymous UUID:        BE0F9997-E008-611D-D795-78BACF3B459B

Sleep/Wake UUID:       9ADE226A-B278-4B2A-BB16-DC88BA8B438C

Time Awake Since Boot: 230000 seconds
Time Since Wake:       18000 seconds

Crashed Thread:        0

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Symbol not found: __os_log_default
  Referenced from: /Volumes/VOLUME/Synergy.app/Contents/MacOS/synergy-config
  Expected in: /usr/lib/libSystem.B.dylib
 in /Volumes/VOLUME/Synergy.app/Contents/MacOS/synergy-config

Binary Images:

 

Looks like the configurator is attempting to access a global symbol for logging that is no longer present in the API.  Synergy needs to get their MacOS developer(s) to update their system API/libraries and recompile...  Not to mention test their release.

   Scott C.
 

Edited by ScottChi

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Got an answer from support => "We're adding support for older macOS versions in 2.1, which is due early 2018."

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Good to hear there's progress on this. I'll just keep using the older version in the meantime

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On 1/10/2018 at 12:58 PM, ScottChi said:

I just paid for the Premium level of Synergy, and I have the identical problem.  Trying to install Synergy 2.0.4 on MacOS Yosemite 10.10.5, and when I double click on the install icon I get "Synergy cannot be opened because of a problem."

"Report" shows: 

Looks like the configurator is attempting to access a global symbol for logging that is no longer present in the API.  Synergy needs to get their MacOS developer(s) to update their system API/libraries and recompile...  Not to mention test their release.

   Scott C.
 

For the record, I upgraded my older Mac Pro to El Capitan, the terminal OS version for this model.  Then I tried installing synergy 2.0.4 stable again, and it worked this time.

For the record, the move to El Capitan was not wonderfully smooth, my aftermarket USB 3.0 adapter was no longer supported.  Just having it installed made the kernel process go berzerk.  Um, thanks Apple  :-(

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