mikeblas

How to Get Support?

11 posts in this topic

The sticky post at the top of this forum says I should go to https://symless.com/support  for support. However, this link results in a page that's barely readable -- it seems to say "The page you have visited is temporarily unavailable".

How do I get support for Synergy 2?

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For the moment, right here.

 

@Nick Bolton - are you able to share the plans for that page/URI?

Edited by EqUaTe
  • Confused 1

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Mikeblas, what's going on? Maybe we can get you up and running while we wait for the salaried folks.

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Mikeblas, what's going on?

After paying to upgrade from 1.8.7 to 2.0.2, I'm encountering some severe bugs; I'm finding that 2.0.2 is unusable in the same scenario when 1.8.7 worked fine.

I'm finding that I can't login to one of my servers: CTRL+ALT+DELETE to a remote machine?

I'm also finding that my servers don't lock their desktops, and don't turn off their monitors per the energy management settings they have configured: monitor power control in Synergy 2.0.2.

 

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the 2.0 totally out of work for me. only shows me "There was a problem connecting to the auto-config services". i send email to the support team two days got two totally same reply said I'm so sorry for the delay. We recently had a huge influx of support tickets, so things are a bit hectic right now. How urgent is your issue? 

Is this the support for the user who paid for their product?

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I haven't been able to get help, either. I'm becoming worried that I've wasted my money.

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Thanks, Stewart.  How did you find this link? The "official" pinned post still points to the broken support link.

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I'm looking into the broken link...

Edited by KringleKrebs

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Thanks!  Are you sure that's the right fix? The uninstall post says to use email for support, not a web page.

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mikeblas, if you get some troubleshooting guidance, can you please come back here and give us a summary?

I could, I guess. But I'm asking for a refund because Synergy 2.0 is not usable. I don't think I'd be able to share useful information from that correspondence.

Is there a particular problem you're trying to solve? Maybe, if you post about it, someone can help.

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