Sweendog

Couldn't connect to Synergy Cloud

12 posts in this topic

I've been a paid user of Synergy for years and years, and was happy to contribute to the new version.  When I installed Syn2 it worked OK, after a few pokes and prods with the grey boxes, etc. and I thought great!  This will be easy.  

Three days or so later, I come back to work, and none of my agents can connect to the cloud.  "Couldn't connect to Synergy Cloud.  Please check your Internet connection and then try again."

My internet connections are working fine, as can be seen by this post, which is occurring from one of the three boxes that cannot connect right now.  All of my other cloud-based products and addons are working fine.

Please build in some kind of troubleshooting for this problem.  I don't know if the agent is having a problem with our proxy, or if the problem lies on the Symless end, up on their cloud servers.  Please also remove the need to constantly reconnect to the cloud to get the agents working.  If I'm having an internet issue, I should still be able to use Syn2 by just putting in the IPs as in the good ol' days of Sym1.

If this isn't fixed next week, I'll be rejecting the charge on my credit card, because I'm not paying for a product that doesn't work, and cannot be troubleshot.broken_syn.thumb.png.cb3651b5e09704ff79fe02bac78f0cd5.png

Share this post


Link to post
Share on other sites

Quite the complicated pile of garbage, getting from my knee to my elbow is too many hops.  I completely revised the connection on the machine and ripped out the VPN, but there's no apparent way to tell it to try again, it just keeps creating loops and saying it can't get there.  127.0.0.1 is a loop, who knew?  It seems happy to sit there with just itself configured while the other machines show it but can't communicate.

Works fine otherwise, RDP, SMB... just not this insanity of relying on a cloud server to connect two machines I can touch without stretching.

I understand alpha testing, but this is what was released?  Should be a disclaimer, no VPN, proxies, or support of anything but direct internet connections for every machine.

Share this post


Link to post
Share on other sites

I will contact them on Monday morning, when I'm back at work and can gather the requested logs. (Assuming I can find them.)

 

Thanks

Share this post


Link to post
Share on other sites

Yeah I'm getting both the "Couldn't connect to Synergy Cloud" in the app and the "Temporary offline" error on the support page right now.

Not great.

Share this post


Link to post
Share on other sites

I got a same...

I'm using proxy server of my office.

The proxy blocks some cloud site such as google drive for security.

I'm not sure but it can be a cause of my case.

anyway, please left some solutions on this post.

Share this post


Link to post
Share on other sites

So... support page is still down. It looks like 2.0 is a bust for now.  Hopefully I can downgrade.

Share this post


Link to post
Share on other sites

Symless team,
I know Symless is a small operation, and I greatly appreciate the software they've created.  Having said that, it's clear they were vastly unprepared for this update.  -Multiple people are having the same problem, and their support page has crashed, or simply been taken offline.  I can't really accept that state, given I ponied up full price for the software.

I've just sent a request via the support email a refund on my 2.0 purchase, and will re-purchase it if and when they get it working behind corporate proxies.  (A way to set up a proxy server, and also to ensure corp intermediary certificates are accepted is all that would be required.)  

Fortunately, I've re-installed my paid version of 1.8.8, and everything is working again at my desk.  

I hope you guys figure this out soon, once you do I'm happy to purchase if and when you get 2.0 functional.

Thanks,
Bill

Share this post


Link to post
Share on other sites

Symless support was quick to get back to me w/refund information. 

Thanks!  

As I mentioned, I will happily purchase 2.x again if and when you get it working behind proxies.  (Why not make a manual configuration page much like 1.x?)

Share this post


Link to post
Share on other sites

Ah seems we found the cause then. My issue was also on my corporate laptop, which has a pretty strict proxy on it, while it was actually working fine on my home pc.

Edited by Samal84

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now