jamesyapth

win10+OSXhighsierra not working.

18 posts in this topic

Windows 10: https://synergy-logs.symless.com/2017-11-09/2688-2017-11-09T15-36-06.log

OSX high sierra: https://synergy-logs.symless.com/2017-11-09/2688-2017-11-09T15-36-42.log

 

unsure what is happening. if it makes you feel any better, beta4 worked fine when i was using it. now with stable release. does not seem to be working?? i did a full uninstall - following the instructions given on the forums by nick. thanks!

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What is the problem that you, as an end-user are experiencing?

Before we go through logs, it is better to start with the problem perceivable by the end user.

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btw now my mac only is saying problem connecting to auto-config service

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sorry to not be clear. it doesnt work full stop. both computers cant see each other. i can confirm that they are both connected to internet. and on the same wired network. 

 

update - out of no where i can see from the logs that both computers can "see each other".win10 shows nothign in normal screen. MBP: shows two computers as expected by the MBP screen has a green loading bar. log says "saying hello to core client" and presumably failing as it retries.

while i am watching them. on the MBP both screens went green. but then turned back to loading bar. meanwhile the win10 just stayed the same just a grey screen by itself while in logs it mentions recived connection from MBP

Edited by jamesyapth

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If you read the other posts you will see lots of people are having trouble with the web service this morning.

Hopefully the synergy guys are going to around to fix it soon.

 

 

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Just installed 2.0, and getting the "problem connecting to the auto-config service" on MacOS Sierra.  Is this still being worked?

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I tried again this AM with v2.0 - it still says "problem connecting to the auto-config service"

Upgraded to 2.0.1-stable and tried again but the result was the same.

edit: this was on MacOS Sierra.  I also tried on my Win10 box - same results unfortunately.

Edited by johnny2678

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Just sent the logs.  It looks like a DNS issue.  I tried on 2 different WANs with different DNS entries but still couldn't ping the address Synergy is trying to reach - pubsubl.cloud.symless.com

Log snippet:

[ Service ] [2017-11-14T08:04:35] debug: clearing last profile snapshot
[ Config  ] [2017-11-14T08:04:35] DEBUG: service cloud connection error
[ Service ] [2017-11-14T08:04:35] debug: retrying websocket connection in 4s
[ Service ] [2017-11-14T08:04:39] debug: retrying websocket connection now
[ Service ] [2017-11-14T08:04:39] debug: connecting websocket: pubsub1.cloud.symless.com:443
[ Service ] [2017-11-14T08:04:40] error: websocket handshake error 3: WebSocket Upgrade handshake failed

 

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Just now, johnny2678 said:

Just sent the logs.

What are the URLs?

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Just now, johnny2678 said:

pubsubl.cloud.symless.com

The URL is pubsub1 (not pubsubl).

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ok, apologies - I misread an 'l' for a '1'.  The address can be pinged but the logs still show it can't be reached.

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I don't know about anyone else, but my computers started working again yesterday afternoon. I can only assume that it was some server or infrastructure modifications since there was not an updated client.

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