josegalvez

synergy 2 triggering a stack pivot violation in cylance

12 posts in this topic

We have CylanceProtect installed on our macs and synerg-service is triggering a pivot violation and is getting shutdown.

Any thoughts on how to deal with this ?

stackpivot error.png

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have you tried contacting symless at [email protected]?

this is something thats in the code itself, we cant really fix it.

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figured that would most likely be the case. I sent the same note to [email protected]

Edited by jaap aarts
damn the edit feature, dont acidentaly click it!!

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did synergy 1 work? if it did I think it should be a small fix, but if it doesn't its probably gonna take a while.

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yes 1.8 works well so I hope it's something that can be fixed

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so the issue was completely related to cylance. I had our security folks create an exception for synergy and now it working just fine between linux and mac

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hmm, well you're lucky. I dontthink many companies would make an exeption for synergy.

This should be fixed, not now but later.

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agreed, I actually was pretty surprised that they made the exception for me.

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I'm having the same issue. Was this ever fixed?

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nope, at least not as of 2.08 which I just installed on my new mac and realized the problem was back. Best you can do is ask your IT guys to white list synergy in Cylance.

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This isn't a threat or a bug. The service uses coroutines internally to perform some async network i/o. Switching (or 'pivoting') stacks is a completely normal part of these operations.

An exception must be added for Synergy to function.

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Yes I had. It added as an exception by our IT Dept. Unfortunately exceptions are on a per machine, not software bases, at least where I work.

Jose

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