Jialing

Beta5 is NOT working on Mac

23 posts in this topic

Just replaced with beta4 to Synergy-v2.0.0-beta5 but it's getting worse. I cannot even run beta5 on my Mac.

I used to connect PC (win-7) and Mac (OS X El Caption). It was not very easy to connect while using beta4, then, beta5 is worse. 

I have to uninstall bete5 beack to v1.8.8-stable for both devices. Otherwise, I cannot use Synergy at all.

 

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1 hour ago, Jialing said:

I cannot even run beta5 on my Mac.

What error do you get?

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same for me.

The UI reports unable to speak to backend services, and this crashpad_handler happens over and over and over again on the CLI.

 $ ps aux | grep synergy
ukthjhow           889   0.1  0.7  2730024 112280   ??  S     8:52pm   0:02.53 /Applications/Synergy.app/Contents/MacOS/synergy-config
ukthjhow           899   0.0  0.0  2462936   7176   ??  S     8:52pm   0:00.01 /Applications/Synergy.app/Contents/MacOS/crashpad_handler --no-rate-limit --database=/Users/ukthjhow/Library/Synergy/dumps --metrics-dir=/Users/ukthjhow/Library/Synergy/dumps --url=https://synergy.sp.backtrace.io:6098 --annotation=format=minidump --annotation=token=cc4db6ef2d4731b276b0a111979336443dc0372624effb79d8b29b26a200e1c6 --handshake-fd=10
ukthjhow          1123   0.0  0.0  2433072   2116 s000  S+    8:57pm   0:00.00 grep synergy

 

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In order to get the error log, during the break hour, I just uninstalled 1.8 on both Mac and PC. And redo/install 2.0.0-beta5. They are working and connected now.

For your reference to debug why beta5 was not working earlier today on my Mac, below is the log file pulled out from synergy-service.log. Hope it's helpful. 

 

[2017-10-30T09:36:17] debug: connectivity test failed for 10.163.248.187:24810
[2017-10-30T09:36:17] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:17] debug: profile screen status changed, screenId=12976 Connected->Disconnected
[2017-10-30T09:36:17] debug: profile changed, storing local copy
[2017-10-30T09:36:18] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:18] debug: profile screen status changed, screenId=12976 Disconnected->Connecting
[2017-10-30T09:36:18] debug: profile changed, storing local copy
[2017-10-30T09:36:18] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:18] debug: profile server changed, 13743->12976
[2017-10-30T09:36:18] debug: profile changed, storing local copy
[2017-10-30T09:36:18] debug: handling local profile server changed, mode=server thisId=13743 serverId=12976 lastServerId=13743
[2017-10-30T09:36:18] debug: starting core client process
[2017-10-30T09:36:18] debug: process already running, attempting to stop
[2017-10-30T09:36:18] debug: stopping core process
[2017-10-30T09:36:18] debug: core process exited: code=0 expected=true
[2017-10-30T09:36:18] debug: core process shutdown complete
[2017-10-30T09:36:18] debug: starting core process with command: /Applications/Synergy.app/Contents/MacOS/synergyc -f --no-tray --debug DEBUG --name jchenMac --enable-drag-drop --profile-dir /Users/jichen/Library/Synergy --log synergy.log 10.163.248.187:24800
[2017-10-30T09:36:18] debug: core process started, id=680
[2017-10-30T09:36:18] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:18] debug: profile has not changed, no action needed
[2017-10-30T09:36:18] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:18] debug: profile screen status changed, screenId=12976 Connecting->Connected
[2017-10-30T09:36:18] debug: profile changed, storing local copy
[2017-10-30T09:36:18] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:18] debug: profile has not changed, no action needed
[2017-10-30T09:36:20] debug: failed report: dest = 12976, ips = 10.163.248.187,192.168.56.1,192.168.99.1
[2017-10-30T09:36:20] debug: local profile modified, id=6608
[2017-10-30T09:36:20] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:20] debug: profile screen test result changed, screenId=12976 success=``->`` failed=``->`10.163.248.187,192.168.56.1,192.168.99.1`
[2017-10-30T09:36:20] debug: handling new report from connectivity tester, screenId=12976 successfulIp= lastServerId=12976
[2017-10-30T09:36:20] debug: finished connectivity test
[2017-10-30T09:36:24] debug: local input detected, claiming this computer as server
[2017-10-30T09:36:24] debug: sending claim server message, serverId=13743 profileId=6608
[2017-10-30T09:36:25] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:25] debug: profile server changed, 12976->13743
[2017-10-30T09:36:25] debug: profile screen test result changed, screenId=12976 success=``->`` failed=`10.163.248.187,192.168.56.1,192.168.99.1`->``
[2017-10-30T09:36:25] debug: profile changed, storing local copy
[2017-10-30T09:36:25] debug: handling local profile server changed, mode=client thisId=13743 serverId=13743 lastServerId=12976
[2017-10-30T09:36:25] debug: starting core server process
[2017-10-30T09:36:25] debug: process already running, attempting to stop
[2017-10-30T09:36:25] debug: stopping core process
[2017-10-30T09:36:25] debug: core process exited: code=0 expected=true
[2017-10-30T09:36:25] debug: core process shutdown complete
[2017-10-30T09:36:25] debug: starting core process with command: /Applications/Synergy.app/Contents/MacOS/synergys -f --no-tray --debug DEBUG --name jchenMac --enable-drag-drop --profile-dir /Users/jichen/Library/Synergy --log synergy.log -c /Users/jichen/Library/Synergy/synergy.conf --address :24800
[2017-10-30T09:36:25] debug: core process started, id=683
[2017-10-30T09:36:25] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:25] debug: profile screen status changed, screenId=12976 Connected->Connecting
[2017-10-30T09:36:25] debug: profile changed, storing local copy
[2017-10-30T09:36:25] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:25] debug: profile screen status changed, screenId=12976 Connecting->Disconnected
[2017-10-30T09:36:25] debug: profile changed, storing local copy
[2017-10-30T09:36:35] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:35] debug: profile screen status changed, screenId=12976 Disconnected->Connecting
[2017-10-30T09:36:35] debug: profile changed, storing local copy
[2017-10-30T09:36:45] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:45] debug: profile has not changed, no action needed
[2017-10-30T09:36:55] debug: comparing profiles, id=6608 this=v32 other=v32
[2017-10-30T09:36:55] debug: profile has not changed, no action needed
[2017-10-30T09:37:32] debug: tcp client connect error: Operation timed out
[2017-10-30T09:37:32] debug: connectivity test failed for 192.168.99.1:24810
[2017-10-30T09:37:32] debug: tcp client connect error: Operation timed out
[2017-10-30T09:37:32] debug: connectivity test failed for 192.168.56.1:24810

 

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Bryn's screenshot was exactly the same as I had before (directly upgrade from beta4 to beta5 on mac). No matter how many times on clicking "Retry", still cannot make it worked. (Tried rebooting mac was the same error.) Therefore, I had to give up and switched to 1.8 for working on my own projects. 

Afterward, when I had a spare time and tried again on upgrading to bete5, this time was from 1.8 to beta 5. Then, it's working like a charm. Weird...

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7 hours ago, Jialing said:

Afterward, when I had a spare time and tried again on upgrading to bete5, this time was from 1.8 to beta 5. Then, it's working like a charm. Weird...

Great to hear!

@Bryn Could you try again now?

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Hi Nick,

 

I have just tried again. Deleting the app on my two machines (iMac and MacBook Pro). Then reinstalling with same results on both machines. Same previous screen shot.

 

Cheers

 

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I'd like to second that. On all three machines (2 Windows 10, 1 Mac) I get this error.

Rebooting or restarting the service does not help.

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10 hours ago, Bryn said:

Deleting the app on my two machines (iMac and MacBook Pro).

Could you try a full uninstall and reboot? Check this post:

 

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Hi Nick,

 

Letting you know I followed the steps however, it hasn't worked. Same problem with the auto-config service.

 

Cheers

 

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Hi Nick,

Update - it seems to load fine at home but not at work so it must be something to do with works network settings any suggestions?

1.8 works fine at work

Cheers

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29 minutes ago, Bryn said:

Hi Nick,

Update - it seems to load fine at home but not at work so it must be something to do with works network settings any suggestions?

1.8 works fine at work

Cheers

Ah, are you behind a corporate proxy? We still need to add support for those.

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ok cool i'll wait until then, thanks for the help!!

 

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I can't seem to get beta 5 to work on my mac no matter what I try. at first it did an upgrade from beta 4 that failed, then I uninstalled the entire app, as per the instructions, and reinstalled it, reboot and it still gives the the error that it can not connect to the background service. hitting retry does nothing

 

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synergy-server does not seem to be running on my mac suggestions? nor is synergy-server running

both are running on my linux install

 

Edited by josegalvez

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1 hour ago, josegalvez said:

linux

What distro and version?

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3 minutes ago, Nick Bolton said:

What distro and version?

on Ubuntu 16.04 it seems to be working fine, although now I get two boxes for my computer, one with my hostname and the second with my hostname.local. it's on my mac that I just can't seem to get it working

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1 minute ago, josegalvez said:

hostname and the second with my hostname.local

Yeah, that's a known bug. Though I'm pretty sure it shouldn't affect the config.

Could you send your logs?

 

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sure I will have to reinstall it on my mac and them I will send it

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Thanks. We're releasing a new version tomorrow, let's see if that fixes it.

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sounds great! I'll give it a try tomorrow

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