Steele 0 Posted October 12, 2017 Share Posted October 12, 2017 I have installed Synergy 2 beta version on High Sierra yesterday, later in the evening lost connection to the wireless mac keyboard, shutdown of the iMac got frozen, so I had to turn off the computer manually. Once started, the keyboard was not able to connect to iMac, connected the iPhone 5 to the iMac and the phone was not visible, so I did not download the photos, restarted the iMac, turned off the BT, connected cable KB and another mouse, they are working, but the only thing the iMac is doing is hanged loading system. Restarted several times, reset NVPRAM, nothing new. A little bit angry, as I have no fresh backup. So if I lose my data ........ vrrrrrr. The only change done on iMac was install of the Synergy 2 and paid for it! Anybody with the same experience? Did not find any at forum yet. iMac 27 2013, i5, 8 GB RAM, 1 TB HDD, OS X 10.13 Link to post Share on other sites
Steele 0 Posted October 13, 2017 Author Share Posted October 13, 2017 Well, if it's the problem of the Synergy 2 beta install, then thank you! It looks all the content of my disk is ..., shit! It looks like all the content is in the black hole, forever! I'll move the iMac to service to check what's wrong, if they confirm the beta version is the root cause of all this evil, I will ask you not just to return me back 5 $ of this super price, but also will ask you to repay the service costs. It's the very first time the Mac OS X crashed on any of my computers in 17 years long history of Mac OS using. :((( Link to post Share on other sites
GranPaSmurf 108 Posted October 15, 2017 Share Posted October 15, 2017 Steele, Any new information on this issue? Link to post Share on other sites
Steele 0 Posted October 15, 2017 Author Share Posted October 15, 2017 Well, not really. The disk utility did not find anything, so all is reported as OK. After the Recovery restart (cmd+R), I've mounted the disk, ran another disk check, all is fine. I have reinstalled the OS, restarted the iMac again, and it's not able to load the system, so it's hanged, in this stae almost for 2 hours really don't know where's the problem, trying to google something, but currently without success. Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted October 31, 2017 Synergy Team Share Posted October 31, 2017 Strange issue. Please could you contact support directly? [email protected] Link to post Share on other sites
Steele 0 Posted October 31, 2017 Author Share Posted October 31, 2017 Hello Mr. Bolton, Well, I'm not really sure the installation of Beta caused this, and as I have no access to any system logs I cannot confirm or not this. But what is true, this was the only change I have done, at first it disabled the BT connection to wireless KB, etc. Yes, it's really strange and as discribed above, it' the very first time in 17 yeras the system crashed like this on any of my computers. So currently I'm trying to backup in cmd line all the accessible data, and will try to reinstall the system, probably not to High SIerra will let you know later, as I'm really busy with the health, job ... it takes a long long long long time. Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted November 1, 2017 Synergy Team Share Posted November 1, 2017 Damn, that's rough. Please let me know if there's anything me and my team can do to help. Link to post Share on other sites
jaap aarts 65 Posted November 6, 2017 Share Posted November 6, 2017 you probably already reinstalled the system, but you could manually try and remove the files installed my synergy(at least the startup service) so that synergy at least wont start at boot. Link to post Share on other sites
Kelvin Tran 142 Posted November 7, 2017 Share Posted November 7, 2017 Strange indeed. As a Mac fanatic, I think I may be able to help you out with this. How long did you have Synergy 2 running before this happened? You claim to not have done anything else, but perhaps something else was slowly corrupting drivers on the system. As Synergy directly addresses mouse and keyboard drivers, I wouldn't be surprised if Synergy were causing part of the issues. However, Synergy alone doesn't have nearly enough permission to do THAT much damage to a system. Did you run Synergy 2? The installation of Synergy on a Mac is dramatically different than on Windows, as you don't go through an installation wizard, but rather, just copy a file into the applications folder. It doesn't do anything until you actually run it. Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted November 7, 2017 Synergy Team Share Posted November 7, 2017 @Kelvin Tran He can't reply. This forum is locked, as Synergy 2 is now out of beta. @Steele Please email us for help: [email protected] 1 Link to post Share on other sites
Kelvin Tran 142 Posted November 8, 2017 Share Posted November 8, 2017 (edited) 16 hours ago, Nick Bolton said: @Kelvin Tran He can't reply. This forum is locked, as Synergy 2 is now out of beta. @Steele Please email us for help: [email protected] That's right. Heh. Heh. Totally knew that. Edited November 8, 2017 by Kelvin Tran Link to post Share on other sites
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