Mike Schenck

What should I be seeing?

14 posts in this topic

Right now I have a box with my computer name with a smaller box with my computer name and that's it on both computers.

There are no menus whatsoever so I can't try to change a setting.

I understand this is a beta....but for almost $20 I expected something that worked even a little bit OR some obvious way to get help or any instructions whatsoever. 

From the other posts it looks like others have had success getting this software to work but I have nothing to go on. 

I've tried double clicking, I've tried moving the box around.

I assume the system is supposed to figure out for itself that there are two computers on my network running synergy and that each computer's app should be showing me icons for both screens but that's not happening and it would be nice to have some idea where to start troubleshooting other than "upload your logs".

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I am just another user.

I'd follow the troubleshooting steps. Run and copy and send your logs. They will help, promise. 

While you are waiting, try rebooting both machines. Also, the first cloud connection takes a little bit of time. 5 minutes is the max I've seen. 

To start, both machines show the paired screens as gray. When they go green, you are good to go. 

While you wait, check out some of the other posts for more trouble shooting. Like verification of firewall permissions. Or restarting the service. 

Or just hang on. They are in the UK so you will hear back from them more often in the morning if you are in the US. 

It's a great program that you will never want to be without. 

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Just now, KringleKrebs said:

It's a great program that you will never want to be without. 

It's a great program I've been using for like...10 years which is why I'm sticking it out. But there should have been a user guide or even just a note explaining how the interface worked and that there were no menus and what to expect especially since they asked for money. 

As for me, I can't go without a functioning version of this software. It's become an essential part of my workflow so for now I have to go back to version 1. 

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yeah, me too Mike. My Linux computer is my central/development machine. Beta4 just doesn't like my Linux. I just finished reinstalling 1.8 across the board.  I'm hoping Symless will let me resume at beta5.

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I have the same experience that Mike, installed in 2 Macs run and appear the window with only one green screen of each Mac nothing else, so they can't see each other.

By the way I had same situation with version 1.8.8 and 1.9RC3.  Both computers with macOS 10.12.6, I made the troubleshooting but nothing changed.

The log files My iMac and the Server

After restart the app cannot run when I click on it, I need open using the terminal.

This is the appears on the terminal windows I don't know is useful.

Karl

Quote

Last login: Fri Sep 15 09:40:28 on ttys000
/Applications/Synergy.app/Contents/MacOS/synergy2 ; exit;
iMac-Carlos:~ carlos$ /Applications/Synergy.app/Contents/MacOS/synergy2 ; exit;
QIODevice::write (QFile, ""): device not open
"[ Config  ] [2017-09-15T09:42:10] ERROR: failed to start crash handler: Couldn't verify crash dump directory: No such file or directory"

"[ Config  ] [2017-09-15T09:42:10] INFO: log filename: /Users/carlos/Library/Preferences/Symless/Synergy/synergy.log"

QObject::startTimer: Timers cannot have negative intervals
"[ Config  ] [2017-09-15T09:42:10] DEBUG: connecting to service"

RawSocket handshake reply received
connect successful: valid handshake
RX preparing to receive message ..
TX message (126 octets) ...
TX message: hello ["default", {"authid":"", "authmethods":[], "roles":{"subscriber":{}, "publisher":{}, "callee":{"features":{"call_timeout":true}}, "caller":{"features":{"call_timeout":true}}}}]
RX message (85 octets) ...
RX message received.
RX message: welcome [6295051544772641, {"roles":{"dealer":{"features":{"call_timeout":true, "progressive_call_results":true}}, "broker":{}}}]
"[ Config  ] [2017-09-15T09:42:10] DEBUG: connected to service"

RX preparing to receive message ..
TX message (21 octets) ...
TX message: subscribe [1, {}, "synergy.core.log"]
TX message (24 octets) ...
TX message: subscribe [2, {}, "synergy.service.log"]
TX message (26 octets) ...
TX message: subscribe [3, {}, "synergy.screen.status"]
TX message (25 octets) ...
TX message: subscribe [4, {}, "synergy.screen.error"]
TX message (29 octets) ...
TX message: subscribe [5, {}, "synergy.profile.snapshot"]
RX message (4 octets) ...
RX message received.
RX message: subscribed [1, 6]
RX preparing to receive message ..
RX message (4 octets) ...
RX message received.
RX message: subscribed [2, 7]
RX preparing to receive message ..
RX message (4 octets) ...
RX message received.
RX message: subscribed [3, 8]
RX preparing to receive message ..
RX message (4 octets) ...
RX message received.
RX message: subscribed [4, 9]
RX preparing to receive message ..
RX message (4 octets) ...
RX message received.
RX message: subscribed [5, 10]
RX preparing to receive message ..
"[ Config  ] [2017-09-15T09:42:10] DEBUG: new added screen pos: 257 161"

"[ Config  ] [2017-09-15T09:42:12] DEBUG: Profile ID: 550 name: default"

"[ Config  ] [2017-09-15T09:42:12] DEBUG: current version is update to date"

"[ Config  ] [2017-09-15T09:42:12] DEBUG: requesting profile snapshot"

TX message (70 octets) ...
TX message: call [6, {"timeout":10000}, "synergy.auth.update", [558, 1045, 550, "c79QrNloc9AlIcCcYs9opgXf"]]
RX message (4 octets) ...
RX message received.
RX message: result [6, {}]
RX preparing to receive message ..
TX message (40 octets) ...
TX message: call [7, {"timeout":10000}, "synergy.profile.request", []]
RX message (4 octets) ...
RX message received.
RX message: result [7, {}]
RX preparing to receive message ..
RX message (75 octets) ...
RX message received.
RX message: event [7, 4570722719964103, {}, ["[2017-09-15T09:42:12] debug: sending last profile snapshot\n"]]
RX preparing to receive message ..
RX message ("[ Service ] [2017-09-15T09:42:12] debug: sending last profile snapshot"

221 octets) ...
RX message received.
RX message: event [10, 6912178702800929, {}, ["{\"profile\":{\"configVersion\":2,\"id\":550,\"name\":\"default\",\"server\":1045},\"screens\":[{\"active\":true,\"id\":1045,\"ipList\":\"192.168.1.110\",\"name\":\"iMac-Carlos.local\",\"status\":\"Connected\",\"x_pos\":65,\"y_pos\":121}]}"]]
RX preparing to receive message ..
RX message (89 octets) ...
RX message received.
RX message: event [7, 7804354471101601, {}, ["[2017-09-15T09:42:12] debug: config ui opened, forcing connectivity test\n"]]
RX preparing to receive message ..
RX message (99 octets) ...
RX message received.
RX message: event [7, 7876873473494456, {}, ["[2017-09-15T09:42:12] debug: new screens detected (1), preparing connectivity test\n"]]
RX preparing to receive message ..
RX message (100 octets) ...
RX message received.
RX message: event [7, 354416198305368, {}, ["[2017-09-15T09:42:12] debug: handling local profile screen set changed, mode=server\n"]]
RX preparing to receive message ..
RX message (74 octets) ...
RX message received.
RX message: event [7, 8160861934930217, {}, ["[2017-09-15T09:42:12] debug: starting core server process\n"]]
RX preparing to receive message ..
RX message (89 octets) ...
RX message received.
RX message: event [7, 3060755975551506, {}, ["[2017-09-15T09:42:12] debug: process already running, attempting to stop\n"]]
RX preparing to receive message ..
RX message (67 octets) ...
RX message received.
RX message: event [7, 2409279965411853, {}, ["[2017-09-15T09:42:12] debug: "[ Service ] [2017-09-15T09:42:12] debug: config ui opened, forcing connectivity test"

stopping core process\n"]]
RX preparing to receive message ..
"[ Service ] [2017-09-15T09:42:12] debug: new screens detected (1), preparing connectivity test"

"[ Service ] [2017-09-15T09:42:12] debug: handling local profile screen set changed, mode=server"

"[ Service ] [2017-09-15T09:42:12] debug: starting core server process"

"[ Service ] [2017-09-15T09:42:12] debug: process already running, attempting to stop"

"[ Service ] [2017-09-15T09:42:12] debug: stopping core process"

RX message (87 octets) ...
RX message received.
RX message: event [7, 7494969699842684, {}, ["[2017-09-15T09:42:12] debug: core process exited: code=0 expected=true\n"]]
RX preparing to receive message ..
"[ Service ] [2017-09-15T09:42:12] debug: core process exited: code=0 expected=true"

RX message (76 octets) ...
RX message received.
RX message: event [7, 368746456080629, {}, ["[2017-09-15T09:42:12] debug: core process shutdown complete\n"]]
RX preparing to receive message ..
RX message (328 octets) ...
RX message received.
RX message: event [7, 5536668293498611, {}, ["[2017-09-15T09:42:12] debug: starting core process with command: \/Applications\/Synergy.app\/Contents\/MacOS\/synergys -f --no-tray --debug DEBUG --name iMac-Carlos.local --enable-drag-drop --profile-dir \/Users\/carlos\/Library\/Synergy --log synergy.log -c \/Users\/carlos\/Library\/Synergy\/synergy.conf --address :24800\n"]]
RX preparing to receive message ..
RX message (33 octets) ...
RX message received.
RX message: event [8, 5257223856352574, {}, ["iMac-Carlos.local", 1]]
RX preparing to receive message ..
RX message (75 octets) ...
RX message received.
RX message: event [7, 4671661545218937, {}, ["[2017-09-15T09:42:12] debug: core process started, id=1835\n"]]
RX preparing to receive message ..
"[ Service ] [2017-09-15T09:42:12] debug: core process shutdown complete"

"[ Service ] [2017-09-15T09:42:12] debug: starting core process with command: /Applications/Synergy.app/Contents/MacOS/synergys -f --no-tray --debug DEBUG --name iMac-Carlos.local --enable-drag-drop --profile-dir /Users/carlos/Library/Synergy --log synergy.log -c /Users/carlos/Library/Synergy/synergy.conf --address :24800"

"[ Service ] [2017-09-15T09:42:12] debug: core process started, id=1835"

RX message (65 octets) ...
RX message received.
RX message: event [6, 7130339758867930, {}, ["[2017-09-15T09:42:12] INFO: drag and drop enabled"]]
RX preparing to receive message ..
RX message (111 octets) ...
RX message received.
RX message: event [6, 1138824357535764, {}, ["[2017-09-15T09:42:12] DEBUG: opening configuration \"\/Users\/carlos\/Library\/Synergy\/synergy.conf\""]]
RX preparing to receive message ..
RX message (76 octets) ...
RX message received.
RX message: event [6, 8353114757293533, {}, ["[2017-09-15T09:42:12] DEBUG: configuration read successfully"]]
RX preparing to receive message ..
RX message (97 octets) ...
RX message received.
RX message: event [6, 4284666655764828, {}, ["[2017-09-15T09:42:12] DEBUG: screen shape: center=0,0 size=2560x1440 on 1 display"]]
RX preparing to receive message ..
"[ Core    ] [2017-09-15T09:42:12] INFO: drag and drop enabled"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: opening configuration \"/Users/carlos/Library/Synergy/synergy.conf\""

"[ Core    ] [2017-09-15T09:42:12] DEBUG: configuration read successfully"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: screen shape: center=0,0 size=2560x1440 on 1 display"

RX message (76 octets) ...
RX message received.
RX message: event [6, 417491953918385, {}, ["[2017-09-15T09:42:12] DEBUG: starting watchSystemPowerThread"]]
RX preparing to receive message ..
RX message (64 octets) ...
RX message received.
RX message: event [6, 5005113933825936, {}, ["[2017-09-15T09:42:12] DEBUG: adopting new buffer"]]
RX preparing to receive message ..
RX message (59 octets) ...
RX message received.
RX message: event [6, 5064442370014000, {}, ["[2017-09-15T09:42:12] DEBUG: opened display"]]
RX preparing to receive message ..
RX message (75 octets) ...
RX message received.
RX message: event [6, 296904339582955, {}, ["[2017-09-15T09:42:12] DEBUG: started watchSystemPowerThread"]]
RX preparing to receive message ..
RX message (67 octets) ...
RX message received.
RX message: event [6, 1518144932987246, {}, ["[2017-09-15T09:42:12] DEBUG: waiting for event loop"]]
RX preparing to receive message ..
"[ Core    ] [2017-09-15T09:42:12] DEBUG: starting watchSystemPowerThread"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: adopting new buffer"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: opened display"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: started watchSystemPowerThread"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: waiting for event loop"

RX message (83 octets) ...
RX message received.
RX message: event [6, 6378173662524234, {}, ["[2017-09-15T09:42:12] DEBUG: could not map hotkey id=ef14 mask=0000"]]
RX preparing to receive message ..
RX message (33 octets) ...
RX message received.
RX message: event [8, 6459600082728008, {}, ["iMac-Carlos.local", 0]]
RX preparing to receive message ..
RX message (79 octets) ...
RX message received.
RX message: event [6, 8057118195620595, {}, ["[2017-09-15T09:42:12] NOTE: started server, waiting for clients"]]
RX preparing to receive message ..
RX message (68 octets) ...
RX message received.
RX message: event [6, 1127184045090630, {}, ["[2017-09-15T09:42:12] DEBUG: waiting for carbon loop"]]
RX preparing to receive message ..
RX message (65 octets) ...
RX message received.
RX message: event [6, 2153884732280312, {}, ["[2017-09-15T09:42:12] DEBUG: event queue is ready"]]
RX preparing to receive message ..
RX message (73 octets) ...
RX message received.
RX message: event [6, 3282136074456317, {}, ["[2017-09-15T09:42:12] DEBUG: add pending events to buffer"]]
RX preparing to receive message ..
RX message (73 octets) ...
RX message received.
RX message: event [6, 3677003989874724, {}, ["[2017-09-15T09:42:12] DEBUG: add pending events to buffer"]]
RX preparing to receive message ..
RX message (73 octets) ...
RX message received.
RX message: event [6, 4560246466830310, {}, ["[2017-09-15T09:42:12] DEBUG: signalling carbon loop ready"]]
RX preparing to receive message ..
RX message (65 octets) ...
RX message received.
RX message: event [6, 4266397995526028, {}, ["[2017-09-15T09:42:12] DEBUG: starting carbon loop"]]
RX preparing to receive message ..
RX message (62 octets) ...
RX message received.
RX message: event [6, 5608173714243547, {}, ["[2017-09-15T09:42:12] DEBUG: carbon loop ready"]]
RX preparing to receive message ..
RX message (85 octets) ...
RX message received.
RX message: event [6, 4619528147431799, {}, ["[2017-09-15T09:42:12] DEBUG: screen \"iMac-Carlos.local\" shape changed"]]
RX preparing to receive message ..
RX message (85 octets) ...
RX message received.
RX message: event [6, 4376896287627763, {}, ["[2017-09-15T09:42:12] DEBUG: screen \"iMac-Carlos.local\" shape changed"]]
RX preparing to receive message ..
"[ Core    ] [2017-09-15T09:42:12] DEBUG: could not map hotkey id=ef14 mask=0000"

"[ Core    ] [2017-09-15T09:42:12] NOTE: started server, waiting for clients"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: waiting for carbon loop"

RX message (80 octets) ...
RX message received.
RX message: event [6, 343609515777208, {}, ["2017-09-15 09:42:12.298 synergys[1835:38856] starting cocoa loop"]]
RX preparing to receive message ..
"[ Core    ] [2017-09-15T09:42:12] DEBUG: event queue is ready"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: add pending events to buffer"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: add pending events to buffer"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: signalling carbon loop ready"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: starting carbon loop"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: carbon loop ready"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: screen \"iMac-Carlos.local\" shape changed"

"[ Core    ] [2017-09-15T09:42:12] DEBUG: screen \"iMac-Carlos.local\" shape changed"

"[ Core    ] 2017-09-15 09:42:12.298 synergys[1835:38856] starting cocoa loop"

RX message (62 octets) ...
RX message received.
RX message: event [6, 5686691868228588, {}, ["[2017-09-15T09:47:12] DEBUG: clipboard changed"]]
RX preparing to receive message ..
RX message (115 octets) ...
RX message received.
RX message: event [6, 4288594128673982, {}, ["[2017-09-15T09:47:12] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 0 from \"iMac-Carlos.local\""]]
RX preparing to receive message ..
RX message (115 octets) ...
RX message received.
RX message: event [6, 8164949593442745, {}, ["[2017-09-15T09:47:12] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 1 from \"iMac-Carlos.local\""]]
RX preparing to receive message ..
"[ Core    ] [2017-09-15T09:47:12] DEBUG: clipboard changed"

"[ Core    ] [2017-09-15T09:47:12] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 0 from \"iMac-Carlos.local\""

"[ Core    ] [2017-09-15T09:47:12] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 1 from \"iMac-Carlos.local\""

RX message (62 octets) ...
RX message received.
RX message: event [6, 2057872323856644, {}, ["[2017-09-15T09:53:33] DEBUG: clipboard changed"]]
RX preparing to receive message ..
RX message (115 octets) ...
RX message received.
RX message: event [6, 6304558550241845, {}, ["[2017-09-15T09:53:33] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 0 from \"iMac-Carlos.local\""]]
RX preparing to receive message ..
RX message (115 octets) ...
RX message received.
RX message: event [6, 5064821326676580, {}, ["[2017-09-15T09:53:33] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 1 from \"iMac-Carlos.local\""]]
RX preparing to receive message ..
"[ Core    ] [2017-09-15T09:53:33] DEBUG: clipboard changed"

"[ Core    ] [2017-09-15T09:53:33] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 0 from \"iMac-Carlos.local\""

"[ Core    ] [2017-09-15T09:53:33] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 1 from \"iMac-Carlos.local\""

RX message (62 octets) ...
RX message received.
RX message: event [6, 1295498537119446, {}, ["[2017-09-15T09:53:41] DEBUG: clipboard changed"]]
RX preparing to receive message ..
RX message (115 octets) ...
RX message received.
RX message: event [6, 3056403074266144, {}, ["[2017-09-15T09:53:41] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 0 from \"iMac-Carlos.local\""]]
RX preparing to receive message ..
RX message (115 octets) ...
RX message received.
RX message: event [6, 569204785203694, {}, ["[2017-09-15T09:53:41] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 1 from \"iMac-Carlos.local\""]]
RX preparing to receive message ..
"[ Core    ] [2017-09-15T09:53:41] DEBUG: clipboard changed"

"[ Core    ] [2017-09-15T09:53:41] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 0 from \"iMac-Carlos.local\""

"[ Core    ] [2017-09-15T09:53:41] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 1 from \"iMac-Carlos.local\""

RX message (62 octets) ...
RX message received.
RX message: event [6, 1423145908775222, {}, ["[2017-09-15T09:54:04] DEBUG: clipboard changed"]]
RX preparing to receive message ..
RX message (115 octets) ...
RX message received.
RX message: event [6, 7492001555543868, {}, ["[2017-09-15T09:54:04] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 0 from \"iMac-Carlos.local\""]]
RX preparing to receive message ..
RX message (115 octets) ...
RX message received.
RX message: event [6, 559965409952442, {}, ["[2017-09-15T09:54:04] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 1 from \"iMac-Carlos.local\""]]
RX preparing to receive message ..
"[ Core    ] [2017-09-15T09:54:04] DEBUG: clipboard changed"

"[ Core    ] [2017-09-15T09:54:04] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 0 from \"iMac-Carlos.local\""

"[ Core    ] [2017-09-15T09:54:04] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 1 from \"iMac-Carlos.local\""

RX message (62 octets) ...
RX message received.
RX message: event [6, 2773864192985559, {}, ["[2017-09-15T09:54:26] DEBUG: clipboard changed"]]
RX preparing to receive message ..
RX message (115 octets) ...
RX message received.
RX message: event [6, 7328232494107704, {}, ["[2017-09-15T09:54:26] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 0 from \"iMac-Carlos.local\""]]
RX preparing to receive message ..
RX message (115 octets) ...
RX message received.
RX message: event [6, 5493651061129120, {}, ["[2017-09-15T09:54:26] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 1 from \"iMac-Carlos.local\""]]
RX preparing to receive message ..
"[ Core    ] [2017-09-15T09:54:26] DEBUG: clipboard changed"

"[ Core    ] [2017-09-15T09:54:26] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 0 from \"iMac-Carlos.local\""

"[ Core    ] [2017-09-15T09:54:26] INFO: screen \"iMac-Carlos.local\" grabbed clipboard 1 from \"iMac-Carlos.local\""

 

 

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13 hours ago, Karl Egas said:

After restart the app cannot run when I click on it, I need open using the terminal.

It's because macOS thinks it's already running. It's a bug. Launching from the terminal is a valid workaround.

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Ok thanks that answer to the part of the app not running but what happen with doesn't show the other Mac on each screen.

So the app is not connecting or have some problem with the network?

Thanks

Karl

 

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10 hours ago, Karl Egas said:

but what happen with doesn't show the other Mac on each screen

That happens when either: 1) the config app can't talk to the background service, or 2) the background service isn't running a tall. 

Have you followed this guide? https://symless.com/synergy-2-beta4-troubleshooting

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How I stated in my first post " I made the troubleshooting but nothing changed. "

So I am a dead point, did you review my logs to see gives any clue what is my fail, looks is not the only one.

Thanks

Karl

 

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20 hours ago, Karl Egas said:

So I am a dead point, did you review my logs to see gives any clue what is my fail, looks is not the only one.

 

Would you mind emailing [email protected]?

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@Karl Egas with regard to your Mac setup, do you have it set to block all incoming connections in your Firewall settings? That would not only prevent AirDrop but this from functioning properly with macOS.

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