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Synergy will not connect on Mac (2 Workstations showing)


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  • Synergy Team
Nick Bolton

Hmm, upgrade handshake failed? That's a new one! Could you please send the logs for all 3 computers?

 

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  • Synergy Team
Nick Bolton
[ Service ] [2017-09-14T07:14:48] debug: connecting websocket
[ Service ] [2017-09-14T07:16:03] debug: tcp client connect error: Operation timed out
[ Service ] [2017-09-14T07:16:03] debug: websocket connect failed
[ Service ] [2017-09-14T07:16:03] debug: retrying websocket connection in 3s
[ Service ] [2017-09-14T07:16:06] debug: retrying websocket connection now
[ Service ] [2017-09-14T07:16:06] debug: connecting websocket

This indicates that the service can't talk to the cloud server. Does this computer have a working internet connection?

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@Nick Bolton I have the same issue between Mac and windows: https://synergy-logs.symless.com/2017-09-14/24-2017-09-14T10-04-08.log . Windows show connected but Mac can't seem to connect.

 

[ Service ] [2017-09-14T09:59:13] debug: profile screen test result changed, screenId=22 success=``->`` failed=``->`192.168.1.17`
[ Service ] [2017-09-14T09:59:13] debug: handling new report from connectivity tester, screenId=22 successfulIp= lastServerId=22
[ Service ] [2017-09-14T09:59:13] debug: finished connectivity test

 

Edited by Naidu
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Another log: https://synergy-logs.symless.com/2017-09-14/24-2017-09-14T10-32-33.log

[ Service ] [2017-09-14T10:30:24] debug: profile screen test result changed, screenId=22 success=``->`` failed=``->`192.168.1.17`
[ Service ] [2017-09-14T10:30:24] debug: handling new report from connectivity tester, screenId=22 successfulIp= lastServerId=22
[ Service ] [2017-09-14T10:30:24] debug: finished connectivity test
[ Service ] [2017-09-14T10:31:36] debug: tcp client connect error: Operation timed out
[ Service ] [2017-09-14T10:31:36] debug: connectivity test failed for 192.168.1.17:24810
[ Config  ] [2017-09-14T10:32:32] INFO: Sending log file...

 

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  • Synergy Team
Nick Bolton
11 minutes ago, Nahian said:

@Nick Bolton any updates on this? It is still not working for me. 

How many times did you try restarting services on all of the computers?

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  • Synergy Team
Nick Bolton
14 minutes ago, Nahian said:

I restarted the computers completely several times. 10+ times since i started this thread. 

Can you send your logs?

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  • Synergy Team
Nick Bolton

Looks like the Mac is the issue:

[ Service ] [2017-09-20T15:43:23] debug: connecting websocket
[ Service ] [2017-09-20T15:43:23] warning: tcp client already in connecting

We're fixing that in beta5.

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