Jen123

Will not open on Mac

30 posts in this topic

It says Synergy quit unexepectedly, click reopen. Reopen does the same thing over and over.

Mac OS X Ver 10.7.5

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Please provide more details about your machines (OS, 32/64 bit, Synergy version installed, connected to the network via Ethernet or Wi-Fi, specify which one is the server).

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Mac OS X Lion 10.7.5

Connected to the network via Ethernet

My server is a Windows 10 PC 64bit, also connected via Ethernet.  Synergy seemed to install fine there.

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Yes, Synergy Basic.  The Mac version on the Mac and the Windows version on the PC.

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@Jen123 I am asking for the specific version of Synergy installed on each of your machines. The latest version available for both is v1.8.8. Do you have that version? Please send us a screenshot of each machine's interface showing Synergy version. Thanks :)

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I just downloaded both yesterday, so I assume they are the most recent versions.

Here's a screenshot from my Windows PC, but I cannot screenshot from the Mac because Synergy will not open at all.

 

ss1.png

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Still will not open at all.

Here is the error report:

 

Identifier:      synergy
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process:  launchd [329]

Date/Time:       2017-06-19 13:09:55.199 -0500
OS Version:      Mac OS X 10.7.5 (11G63b)
Report Version:  9

Interval Since Last Report:          38634016 sec
Crashes Since Last Report:           259
Per-App Crashes Since Last Report:   57
Anonymous UUID:                      361FAC3E-406B-4409-A94E-C4EB3511934A

Crashed Thread:  Unknown

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007fff5fc01028

Backtrace not available

Unknown thread crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000055  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x0000000000000000
  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000000000000000  rsp: 0x0000000000000000
   r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000
  r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
  rip: 0x00007fff5fc01028  rfl: 0x0000000000010203  cr2: 0x00007fff5fc01028
Logical CPU: 1

Binary images description not available


External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 107672591
    thread_create: 0
    thread_set_state: 0

Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Bluetooth PAN, Ethernet, en2
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: HL-DT-STDVDRW  GA32N
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB Optical Mouse, 0x046d  (Logitech Inc.), 0xc077, 0xfa120000 / 5
USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd140000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfd142000 / 6
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

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I'll give it a try, but I've never been able to get so far as to enter the serial key.  This crash happens right after installation when I try to open Synergy for the first time. 

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I downloaded the dmg file.  Clicked it to install.  I dragged the Synergy App into my Applications folder.  From the Applications Folder I click Synergy and it crashes.

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Can you post a screenshot of it when you open the DMG file after downloading?

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I can confirm I've installed 1.8.8 as shown in that video tutorial and for me I get a instant crash on OSX 10.12.5 It doesn't even get as far as showing the above dialogues. No pop ups at all, it just silently closes again. I've just bought this software 15 minutes ago.

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Installing the earlier version 1.8.5 linked to above did work. Please consider updating your OSX tutorial to include the Assistive Devices location, it took me a while to find it under System Prefs> Security & Privacy> Accessibility.

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Yes, I have installed it the same way as the tutorial. Like Andydigital said it doesn't get as far as showing the dialogs to enter the activation key.  It just crashes immediately upon opening.  Version 1.8.8 and 1.8.5 both crash for me.

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13 hours ago, Andydigital said:

Installing the earlier version 1.8.5 linked to above did work. Please consider updating your OSX tutorial to include the Assistive Devices location, it took me a while to find it under System Prefs> Security & Privacy> Accessibility.

Have you tried it with v1.8.8? Can you share the steps you did to install 1.8.5?

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8 hours ago, Jen123 said:

Yes, I have installed it the same way as the tutorial. Like Andydigital said it doesn't get as far as showing the dialogs to enter the activation key.  It just crashes immediately upon opening.  Version 1.8.8 and 1.8.5 both crash for me.

Hey @Jen123 Have you tried dragging it to the applications folder and opening it from

13 hours ago, Andydigital said:

System Prefs> Security & Privacy> Accessibility

as @Andydigital said?

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On 22/06/2017 at 9:46 PM, Paul Suarez said:

Have you tried it with v1.8.8? Can you share the steps you did to install 1.8.5?

I installed it the same way we install anything on OSX, you drag the app to the applications folder and then launch it from within the applications folder. With 1.8.8 when you try to launch it it immediately crashed/vanished without warning.

In the tutorial you pointed out earlier it was using a much older version of OSX that didn't require the Synergy app to need access to the Accessibility features of OSX which are more secure now. This new level of security requires that the user specifically whitelist an app allowing it access to lower level functions in the OS. Most other apps I have used that require access to these features tell the user what is required to enable access, you dont, you just tell us to turn it on, most people wont have a clue what you are alluding to as its a very rarely requested security feature. It doesn't help matters that in the latest version of OSX Apple has changed the location of said accessibility menu, its now in Security & Privacy rather than Accessibility as it was in the past, and even I didn't know this and I use OSX all day long lol. Hence the request that you update your tutorial and app installer to reflect this. Apple in the past would have rejected the app for not having said tutorial if Synergy had been for sale through the App store.

 

To answer the second part of your quote, yes I have now tried 1.8.8 and it did install without issue, I suspect something in your new code  for 1.8.8 is tripping up at a security check RE the accessibility firewall and whitelisting via 1.8.5 by-passed this bug.

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I finally got it to work by upgrading my OS to Sierra.

 

Thanks!

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Hi there, I've just bought Synergy Basic myself and am experiencing exactly the same issue. It crashes on startup: 'Synergy quit unexpectedly'. I'm running Mac OS 10.7.5 on this computer. The master computer running Sierra has no problems at all. 

I've looked at all steps raised above and tried earlier versions to no avail. Can you please recommend next steps to get this sorted? Thanks

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On 6/17/2017 at 1:13 AM, Paul Suarez said:

Can you uninstall Synergy on your Mac and install this version instead (download link below)? 

Synergy V1.8.5 for Mac

Have you tried using v1.8.5 @tjc888?

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