jamesevarts3

pc restart

14 posts in this topic

syrnergy causes pc restart after long hours of constant use.  it there anyway to fix it

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Hi @jamesevarts3. May we ask as to how you have confirmed that it is indeed Synergy that causes your machine to restart?

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i have contacted the laptop manufacture, doghouse systems, and they had me run some tests.  i viewed a "view reliability history", ran unigine valley, and realtemp.  unigine and realtemp showed no problems.  the reliability history showed critical events involving synergys.exe.  i did a fresh install and did not include synergy and the pc worked fine and the reliability history showed nothing.  once i installed synergy, the randomly pc restarts started up again.  my current fix is to only use synergy when i need it instead of running the program all the time

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Thank you for the detailed information @jamesevarts3. Please provide more details about your machines (OS, 32/64 bit, Synergy version installed, connected to the network via Ethernet or Wi-Fi, specify which one is the server). Is it happening on both machines?

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synergy 1.8.8-stable-25a8cb2
connected over ethernet
only the server machine restarts
 
Processor
Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
Manufacturer
Intel
Speed
4.2 GHz
Number of Cores
4
CPU ID
BFEBFBFF000906E9
Family
06
Model
9E
Stepping
9
Revision
 
Memory
RAM
64 GB
Video Card
NVIDIA GeForce GTX 1080
Manufacturer
 
Chipset
GeForce GTX 1080
Dedicated Memory
8.0 GB
Total Memory
8192 MB
Pixel Shader Version
5.1
Vertex Shader Version
5.1
Hardware T & L
Yes
Vendor ID
10DE
Device
1BE0
Plug and Play ID
VEN_10DE&DEV_1BE0&SUBSYS_77081558&REV_A1
Driver Version
22.21.13.8233
Operating System
Microsoft Windows 10 (build 15063), 64-bit
Service Pack
0
Size
64-bit
Edition
NVIDIA
Version
10.0.15063
Locale
0409
BIOS
1.06.09RNS2
Version
American Megatrends Inc. 1.06.09RNS2
Manufacturer
American Megatrends Inc.
Date
 
Sound
Audio 1
Sound Device
NVIDIA High Definition Audio
Driver
1.3.34.26
Audio 2
Sound Device
Realtek High Definition Audio
Driver
6.0.1.7824
Audio 3
Sound Device
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Driver
3.70.2.0
Audio 4
Sound Device
CyberLink WebCam Virtual Driver
Driver
1.0.27893.6128
Audio 5
Sound Device
PlayOn Virtual Audio Device
Driver
6.0.6000.5
Drives
DVD
 
CD
 
Drive 1
Size
931.4 GB
Free Memory
922.9 GB
Drive 2
Size
931.4 GB
Free Memory
864.5 GB
Drive 3
Size
446.1 GB
Free Memory
224.0 GB
Software
Internet Explorer
11.332.15063.0
Chrome
59.0.3071.86
Firefox
 
Safari
 
Java
8.0.1310.11
Flash
18.0.0.203
DirectX
11.0
.NET
4.6.2

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Can you also post a screenshot(s) of the said reports?

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You can post a screenshot of it using png, jpeg or jpg file types.

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i do not know how to do any of that.  the only thing i know how do to is copy an image of my current desktop by hitting print screen and pasting it on a powerpoint slide

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You can use snipping tool. Press windows button and type in snipping tool. Use that tool too capture a snip of your current screen and you should see a save button on top.

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Thanks for posting this @jamesevarts3. I'll need to let our dev team check this. Please expect an update for it tomorrow. ;)

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