Ioanna

"You do not have permission to open the application Synergy. Contact your computer or network administrator for assistance"

3 posts in this topic

Hello!

I'm trying to reinstall Synergy on my iMac (2008 El Capitan 10.11.6) which I use as a client - the server is my Macbook.

I am trying the reinstallation after deleting the old Mac Admin account from which I used to run Synergy (and completely removed the old 'Home' folder from the computer). I have now created a new Admin account, but when I drag the Synergy installation icon into the Applications folder it is only creating a grey icon with a prohibitory sign within the folder.

When I double click it, I get the following message: "You do not have permission to open the application Synergy. Contact your computer or network administrator for assistance". Given that I am the administrator, and the other account does not even exist any more I'm a bit at a loss. I would really appreciate any suggestions as the use of your app is crucial for my work!

Thank you in advance,
Ioanna

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Ok, problem solved! After much fiddling around the Admin account and file permissions, and several attempts at reinstallation, something eventually clicked together and I was prompted to enter my Admin password so that the installation could be successfully completed. Just letting anyone else who might ever have the same problem know that there's a solution - I just don't know what exactly!

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2 hours ago, Ioanna said:

Ok, problem solved! After much fiddling around the Admin account and file permissions, and several attempts at reinstallation, something eventually clicked together and I was prompted to enter my Admin password so that the installation could be successfully completed. Just letting anyone else who might ever have the same problem know that there's a solution - I just don't know what exactly!

Thanks for sharing this @Ioanna:)

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