RLong

Infinite error loop, wont start

25 posts in this topic

Synergy worked for about a week, but has since stopped working. Now, the server throws constant error messages and the client refuses to connect. The server is running windows 10 64bit with the latest update, and the client is running macOS sierra 10.12.5.

Here is the log from the server:
[2017-05-31T22:42:22] INFO: watchdog status: error
[2017-05-31T22:42:27] INFO: starting server
[2017-05-31T22:42:27] INFO: config file: C:/Users/RYANLO~1/AppData/Local/Temp/qt_temp.gq2700
[2017-05-31T22:42:27] INFO: log level: INFO
[2017-05-31T22:42:27] INFO: service command updated
[2017-05-31T22:42:28] INFO: starting new process
[2017-05-31T22:42:28] INFO: activeDesktop:Default
[2017-05-31T22:42:28] INFO: starting new process
synergys.exe: address not found for: hide
Try `synergys.exe --help' for more information.
[2017-05-31T22:42:31] WARNING: detected application not running, pid=5760
[2017-05-31T22:42:32] INFO: backing off, wait=2s, failures=1
[2017-05-31T22:42:34] INFO: starting new process
[2017-05-31T22:42:34] INFO: activeDesktop:Default
[2017-05-31T22:42:34] INFO: starting new process
synergys.exe: address not found for: hide
Try `synergys.exe --help' for more information.
[2017-05-31T22:42:36] INFO: service command updated
[2017-05-31T22:42:37] INFO: process started but command is empty, shutting down

The client just says "WARNING: failed to connect to server: Timed out" every ~10 seconds. 

Any help would be appreciated. Thanks.

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Hi @RLong. Please provide more details about your machines (OS, 32/64 bit, Synergy version installed, connected to the network via Ethernet or Wi-Fi, specify which one is the server). Also, post a screenshot of both machine's Synergy interface and the Server Configuration interface on your server machine.

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The Server is running 64 bit windows 10, synergy version 1.8.8-stable-25a8cb2. Connected to network via ethernet. 

The Client is a MacBook pro running 64bit macOS Sierra 10.12.5, synergy version 1.8.8-stable-25a8cb2. Connected to network via WiFi. 

I have also attached the screenshots of both interfaces as well as the server config interface. 

Client.png

server.PNG.ff3efc4df2d426535a4d0de841880784.PNGconfig1.PNG.2b879a367e46e63354a9d907c139650d.PNGconfig2.PNG.f5468f9567dcd718c6bead7471e015cd.PNG

Server.png

server config 1.png

server config 2.png

Edited by RLong
pictures were too small

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Can you check your server machine if Synergy service is running on it and is set to run automatically?

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Do you have Synergy v1.8.8 for both machines?

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Upon installing the new version and restarting both computers, there was no change in the behavior of the program

 

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Can you try changing the name of each machine? Then update the changes made in the Server Configuration interface.

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Have you changed the machines name? If so, please post a screenshot of both machine's Synergy interface

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I think I have, Im not sure. I had to close and reopen the program to get it to update in the interface

 

newserver.PNG

new client.png

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Basing it on the screenshot, your haven't started the server's Synergy yet.

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Can you try pinging 192.168.1.11 from your Windows machine?

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How about if you ping the Windows machine from the Mac? After that, try using "arp -a" command on cmd box (without the " "). Send us a screenshot of that. Thanks :)

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It seems that the windows machine is not reachable. Are there any changes in the IP address assigned to each of the machines before you made the ping command on your Mac?

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no, the IP of each machine have been constant since the network was initially set up

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Problem solved, in the settings window, I had edited the "interface" line, not knowing what it did. after clearing the interface setting, synergy works perfectly again. 

Thanks!

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1 hour ago, RLong said:

Problem solved, in the settings window, I had edited the "interface" line, not knowing what it did. after clearing the interface setting, synergy works perfectly again. 

Thanks!

I was about to tell you that. You figured it out first. Good job @RLong. Thanks for the update by the way. ;)

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