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ctrl-alt-del not responding


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since we have installed this software on 2 pc's one being on the domain and the other not but communicate via firewall rules for software to work. The PC that is on the domain, when it times out and/or restarts and comes back to the login screen the user has no control of the keyboard by pressing ctrl-alt-del to login. this is weird because it doesn't happen all the time and if user does hard restart then it will let her login, frustrating for the user and i do not have the answer unless i go back to a 2 port kvm switch to which i do not want to because i like this software and the way it functions. I could really use some input on this one.

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Paul Suarez

Hi @clilly. We need to know what it does. Please set both machines to Debug1 and enable Log to file. If it happens again, send us a copy of the log file it'll save. Thanks :)

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