ChristopherMo

Client to client Mouse transition Problem

21 posts in this topic

I have 4 different PCs, thus 4 different monitors.  I also purchased the multi-client Dell 43" monitor to allow quadrant stacking:  server screen is bottom-right and clients are relative to server, clients are left, left-top, and top.

However, the mouse cannot pass from client to client, only from server to clients....   This is the entire reason for purchasing this software.  I need an answer within 24 hours or I will cancel my order (based on the large amount of unanswered questions i see in this forum) and move onto Multiplicity instead...    Mind you that what ever software works, there are many many many more licenses to purchase (.  I don't have time to wait.

Picture1.png

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Hi ChristopherMo! May we ask for your configuration file. Follow the steps below to retrieve the configuration file.

  1. On your Synergy user interface, please click on File
  2. Click on Save configuration as...
  3. Save it to your preferred location
  4. Send us a copy of the configuration file

SaveConfiguration.jpg.916017539be510ee62031964444483a3.jpg

 

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here is file.  in addition, the copy and paste across server-client is not working as well.

shared

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Hi ChristopherMo. Basing it on the log file, you have switchCorners = none +top-left and switchCornerSize = 24 set for qrrazyv401p3. 3clients.jpg.b6bbf29a871dc14715967ca788f1fa89.jpg     

Go to Configure Server. Double click on the monitor image for qrrazyv401p3.

Uncheck the box next to Top-left and set the CornerSize to 0 and click OK.

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thank you, but this did not solve the problem of being able to move between the two clients that are a top each other....

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Sorry to hear that. Please set the logging level to Debug1 and send us the logs it generates.

  1. On your server's user interface, click on Edit on top
  2. Click settings
  3. Change the logging level to Debug1
  4. Click Apply or Start
  5. Send us a copy of the logs it'll generate

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i actually have had log turned on since yesterday, so here is log from yesterday until just now from the server.....  and i just noticed that my top left client is Windows XP...  assume that is not supported (the issue)?

synergyd.log

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It should not be due to the WIndows XP machine. The logs are from Info, please set logs to Debug1 and send us a copy of it. Thanks :-)

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Im afraid I must move on from this software...  I have already given this SW too much time and i have another solution.

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Hi ChristopherMo. We have checked the previous log file you sent. We'd actually need you to set both client and server to Debug1 and generate the logs while they are both on Debug1.

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thank you for the reply.  Understand y'all are busy but i have a half functioning system due to your SW.  If i get multiplicity to work first then i will be running that on our fleet.  Whomever solves my problem first will be getting our business.

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Thanks for the update @ChristopherMo. We'll try to check that and we'll comment here once done. Please bear with us. :)

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i also have now activated a fourth PC and i can now seamlessly transition on my one monitor through all four PC desktops!  Dope!   We may try a fifth PC (laptop) if i can get some internal nodes set up here...    how do large scale purchases work if we start out with 4 lic. then 8 and maybe more licenses?  

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Hi @ChristopherMo. We're working hard to make multi license discount available soon. Meanwhile, how many Synergy users do you have?

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1 system for the moment, initially 8...  long term, could be 40+

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