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Gene Rice

still waiting for answer to old email question

0 posts in this topic

Hi Josh,

 

Thanks for the reply. How long before the bug is corrected?

 

Thanks gene

 

 

From: Josh Harris (Symless)

To: Gene

Sent: Thursday, November 17, 2016 5:07 AM

Subject: [symless] Re: Gaming on PC

 

##- Please type your reply above this line -##

Your ticket has been updated. To add additional comments, reply to this email.

Josh Harri

Josh Harris (Symless)

Nov 17, 03:07 PST

Hi Gene,

It looks like you've found a bug, I'm sorry about that.

Would you like a refund, or would you like to wait until we've fixed the issue?

Thanks,

Josh

--

Josh Harris

Support Engineer

Synergy Team

Symless

Josh Harri

Josh Harris (Symless)

Nov 14, 09:53 PST

Hi Gene,

Thanks for getting in touch.

You'll hear from us soon.

Thanks,

Josh

--

Josh Harris

Support Engineer

Synergy Team

Symless

Gene Rice

Gene

Nov 14, 08:33 PST

Hello,

I downloaded and installed the Synergy software. I have 2 PC's and 2 Monitors. Using the software for web browsing or using applications the swap between pc's was nice. The problem I have is when I go to gaming.

While playing the game on PC-A in full screen and turned the dimming off so I can see the display on PC-A while swapping over to PC-B. The issus I have and could not find solution for is as follows.

PC-A has game running full screen and when I go to PC-B which I would like to use to research something ot have another game running. While on PC-b and I am using the mouse to navigate on the desktop, on PC-A the mouse is mimmicing it's movement. So the screen look is constantly moving around which is not a good thing. Unfortunately I unistalled the program at this time, because I can not use it as i would like. So their are no logs.

Any solutions to resolve this issue?

Thanks Gene

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