Never got download link

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Posts: 1
Joined: Mon Nov 28, 2016 9:26 am

Re: Never got download link

Postby Jamie Freeman » Mon Nov 28, 2016 9:28 am

I got the link for the discount on Friday, Which I bought the software , was greeted with the server 500 error, No download link, but they do have there money, I did email them the same day, I know it says 48 hour turn around time on email, I assumed with the Holiday they may not get to them tell today. I will give a few days . Guess so much for black friday deals.

Posts: 5
Joined: Sat Nov 26, 2016 7:01 am

Re: Never got download link

Postby Thomas Schmitz » Wed Nov 30, 2016 7:02 am

On Sunday I created a support ticket and today they resolved the issue. Now everything works like it should. :D
If you still got any issues use the support contact form in order to let them activate your account after you did your payment. ;)

Posts: 5
Joined: Fri Nov 25, 2016 11:35 pm

Re: Never got download link

Postby Triston Kern » Thu Dec 01, 2016 1:11 am

Got access by emailing support, took a few days but now I have access to download the software.

Posts: 1
Joined: Thu Dec 01, 2016 6:11 am

Re: Never got download link

Postby Michael Servis » Thu Dec 01, 2016 6:13 am

I have the same issue purchased on the 75% off deal on black Friday and never got the link to the software. I had an issue and payed twice for my pro version. I finally send an email today to the president to see if I can finally get the product.

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