Never got download link

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Joined: Fri Nov 25, 2016 1:00 pm

Never got download link

Postby Cody Brenner » Fri Nov 25, 2016 1:02 pm

Hello i purchased this but there was an error when it returned me back to the site I never received my download link

Posts: 5
Joined: Fri Nov 25, 2016 11:35 pm

Re: Never got download link

Postby Triston Kern » Fri Nov 25, 2016 11:37 pm

I have had the same experience. I haven't gotten a download link either. I hate to issue a chargeback but I cant find anyplace to contact Synergy over this problem other than here.

Posts: 5
Joined: Sat Nov 26, 2016 7:01 am

Re: Never got download link

Postby Thomas Schmitz » Sat Nov 26, 2016 7:02 am

I also experienced the exact same issue. After the PayPal payment was completed, Symless.com greeted me with a Error 500 page.

Posts: 1
Joined: Sat Nov 26, 2016 8:54 am

Re: Never got download link

Postby zhang tianshuo » Sat Nov 26, 2016 8:55 am

i got same , i revieve an email but download link is broken ,i loginin on webwite it still look like i haven bought it :oops:

Posts: 5
Joined: Sat Nov 26, 2016 7:01 am

Re: Never got download link

Postby Thomas Schmitz » Sun Nov 27, 2016 2:13 am

And it seems like the support doesn't care about that. Could anyone with access to email support, notify them about this issue?

Posts: 5
Joined: Fri Nov 25, 2016 11:35 pm

Re: Never got download link

Postby Triston Kern » Sun Nov 27, 2016 12:35 pm

I sent in an Email a day ago, just waiting for a reply. I'm giving them a few more days before I just get a refund and take my business elsewhere.

Posts: 5
Joined: Sat Nov 26, 2016 7:01 am

Re: Never got download link

Postby Thomas Schmitz » Sun Nov 27, 2016 12:57 pm

Triston Kern wrote:I'm giving them a few more days

The support might only answer priority issues during weekends. Hopefully they'll resolve our issues during working days.

Posts: 5
Joined: Fri Nov 25, 2016 11:35 pm

Re: Never got download link

Postby Triston Kern » Sun Nov 27, 2016 1:15 pm

That was my guess, wasn't expecting much during the weekend. I'll update the thread if I get a reply.

Posts: 1
Joined: Sun Nov 27, 2016 7:17 pm

Re: Never got download link

Postby Aisa Krause » Sun Nov 27, 2016 7:18 pm

guys just go to the synergy website and login to your account ..you gotta make a password ....from there you can download the software and activation code.

Posts: 5
Joined: Fri Nov 25, 2016 11:35 pm

Re: Never got download link

Postby Triston Kern » Sun Nov 27, 2016 8:07 pm

When I go to my account page it brings me to a purchase this software page, even though ive already bought the software.

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