Cursor disappears and freezes when moving to Mac client

If you can't figure out where else to post.
Posts: 1
Joined: Thu Sep 29, 2016 9:54 am

Cursor disappears and freezes when moving to Mac client

Postby Michael Wong » Wed Oct 12, 2016 6:41 am

I have had a problem ever since upgrading to Sierra (both server and client).
My mouse cursor intermittently disappears when moving from Server to Client. When it disappears my log window says "Cursor may not be visible" and it will freeze. (Ie, no cursor on either screen for up to 15-20 seconds). I discovered that if I turn off clipboard sharing the problem goes away so it seems to be related to the Clipboard sharing feature.

Posts: 4
Joined: Fri May 15, 2015 8:52 am

Re: Cursor disappears and freezes when moving to client OSx

Postby Steven Shead » Thu Oct 27, 2016 11:33 am

It seems I have the same problem - mouse freezes, then when it 'unfreezes' takes its time to reconnect. I hadn't tried turning off the clipboard sharing though - going to try that now, and will post back here.

*UPDATE* - I can confirm that switching off clipboard sharing stopped the issue.

Posts: 2
Joined: Fri Oct 28, 2016 1:00 am

Re: Cursor disappears and freezes when moving to client OSx

Postby Bhupendra Patel » Fri Oct 28, 2016 1:06 am

Unfortunately, disabling clipboard sharing hasn't fixed it for me. This is my problem:

a) After the update to Sierra, Synergy was a little less stable and problematic
b) After the Mac OS 10.12.1 update a few days ago, my Mac client has been completely unusable. The cursor will go over to the Mac, but then it just sticks there and wobbles/vibrates and difficult to return back to Win 10 PC (Synergy Server)
Last edited by Bhupendra Patel on Fri Oct 28, 2016 1:10 am, edited 1 time in total.

Posts: 2
Joined: Fri Oct 28, 2016 1:00 am

Re: Cursor disappears and freezes when moving to client OSx

Postby Bhupendra Patel » Fri Oct 28, 2016 1:07 am

Incidentally, I have two Macs so tried the other one (on 10.12.1 as well) and have exactly the same problem.

Posts: 4
Joined: Thu Nov 03, 2016 2:03 pm

Re: Cursor disappears and freezes when moving to client OSx

Postby Sander Decuyper » Thu Nov 03, 2016 2:04 pm

I just bought Synergy and I'm experiencing the same thing. Every couple of times, it dissapears on the client and it takes 10 seconds or so to reconnect.

Posts: 8
Joined: Tue Oct 04, 2016 12:04 pm

Re: Cursor disappears and freezes when moving to client OSx

Postby Michael Richards » Fri Nov 04, 2016 7:32 am

I've got this too. Would someone at Synergy PLEASE FUCKING respond to your own forum?!?!? Looking over many threads I see someone from the company reply to something every couple of weeks. Sad support for a paid product...

Posts: 1
Joined: Mon Nov 07, 2016 11:41 am

Re: Cursor disappears and freezes when moving to client OSx

Postby Danny B » Mon Nov 07, 2016 11:42 am

Same problem for me between two macs

Posts: 4
Joined: Thu Nov 03, 2016 2:03 pm

Re: Cursor disappears and freezes when moving to client OSx

Postby Sander Decuyper » Wed Nov 09, 2016 3:06 am

Yeah, to make it even worse, everytime I'm in photoshop and I go to the other mac, photoshop freezes up for about 10 seconds.

I'm not gonna use this. I would like a refund for something that costs 19 dollars and barely works.

Posts: 2
Joined: Mon Apr 11, 2016 5:16 pm

Re: Cursor disappears and freezes when moving to client OSx

Postby Enrique C. Collazo » Fri Nov 11, 2016 5:29 pm

i think i got it to work consistently (mac-to-mac) by deselecting autoconfig on the client and entering the server IP manually. This should be a good debugging clue for the devs.

Posts: 4
Joined: Thu Nov 03, 2016 2:03 pm

Re: Cursor disappears and freezes when moving to client OSx

Postby Sander Decuyper » Sun Nov 13, 2016 1:15 pm

Enrique C. Collazo wrote:i think i got it to work consistently (mac-to-mac) by deselecting autoconfig on the client and entering the server IP manually. This should be a good debugging clue for the devs.


Trying it out as we speak. If it works, you're the hero Symless needs.

Next

Return to General Discussion

Who is online

Users browsing this forum: No registered users and 2 guests