Drag ´n drop files

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Posts: 3
Joined: Sun Jan 24, 2016 10:34 am

Re: Drag ´n drop files

Postby Eric Barth » Thu Jan 28, 2016 2:08 pm

I've sent another email, this time, via the contact form within the site.
- total count for emails sent to date: 3 ( possibly 4)
- total ignored thus far, 2, 1 pending. I am not even getting a blanket reply from them.

Why bother ?
- It's the principal. They market the product with features that do not exist.

----------------------------------
Hello,
Please visit this link to your own support forums.
posting.php?mode=reply&f=16&t=1120&sid=3febcd264b25c02a21cd8a453c5b9914#pr3488

That initial post of mine will provide the details to this situation. Many others feel the same as you can read within that page.
*** - NOTE :
If I do not hear back within the week, via email or by forum post, I will be contacting the BBB.

I consider the act of intentionally using misleading marketing to be a problem.

Regards,
- Eric B.
-----------------------------------



//Edit:
Actually, not only D&D doesn't exist..but clipboard failure rate is 99%. :/

Posts: 1
Joined: Thu Jan 28, 2016 8:30 pm

Re: Drag ´n drop files

Postby Gary Stevens » Thu Jan 28, 2016 8:32 pm

My Drag and Drop works, but there is absolutely no visual feedback. When the cursor goes to the other screen and you let go, it looks just like a normal pointer the whole time, but the file is somewhere on the desktop (not where I dropped it, but there nevertheless). It will not drag and drop folders though.

Posts: 131
Joined: Wed Apr 08, 2015 2:51 pm

Re: Drag ´n drop files

Postby the-wes » Mon Feb 08, 2016 1:49 am

Here are a few general notes about File Drag and Drop.

In the old days, you had to be logged in to Synergy Premium in order to enable Drag and Drop. In 1.6.2, we removed this requirement and now Drag and Drop is enabled by default.

You should get a log message that "Drag and Drop is enabled" or similar. If you have that message, you should be able to drag a file's icon right off the edge of the screen, and it should appear on the desktop of the other computer a few seconds later. Try refreshing the desktop of the other system to see if that causes the file icon to appear.

I heard from a few users who stated that rebooting got file drag & drop to start working.

Try a simple test to help narrow down where the problem is. A plain text file named something like "text.txt" and containing only a few letters. If that works, then work your way up from there until you find something that doesn't work. If you go through this process, please report to us what does and doesn't work so we can work on it.

Drag and Drop is still a fairly new feature. Some bugs are being worked out. If the above still doesn't work, please increase your logging level to Debug2 and then send us some log output from the moment you try to drag a file across screens.

Some final notes: File Drag & Drop is only currently available on Windows (Vista and newer) and Mac (OSX 10.7 and newer). Also, only single files are supported: no folders, no groups of files. And, if your file's icon travels over another icon or window on the way to the edge of the screen, this can break the drag & drop feature.

-wes

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Joined: Mon Feb 15, 2016 9:29 am

Re: Drag ´n drop files

Postby Andras Bukki-Deme » Mon Feb 15, 2016 9:36 am

Hello!

I just would like to share how I figured out my Synergy drag&drop can work properly.
First, do not drag from TotalCommander or other 3rd party app, drag the file from your desktop or from Windows Explorer window.

Second, it took me like 30 minutes until I figured out why this file copy feature did not work for me (copy simple text to clipboard was ok from the beginning). The trick was in my monitor configuration. It seems, I can only drop the file after dragging if I do the dropping action (releasing the mouse button) on the Client (or server) monitor which has the default Windows taskbar.
My configuration exists of 2 laptops, both with an extra monitor, and using extended desktops. So when I dragged a file from the Server to the client's secondary monitor (no taskbar at the bottom), this feature did not work. Solution: just pull the file further, and drop it on that screen which is set as primary.
I hope with this info I will save time for others...

Posts: 1
Joined: Wed Apr 13, 2016 9:13 am

Re: Drag ´n drop files

Postby Joel Polsky » Wed Apr 13, 2016 9:15 am

the-wes wrote:Here are a few general notes about File Drag and Drop.

In the old days, you had to be logged in to Synergy Premium in order to enable Drag and Drop. In 1.6.2, we removed this requirement and now Drag and Drop is enabled by default.

You should get a log message that "Drag and Drop is enabled" or similar. If you have that message, you should be able to drag a file's icon right off the edge of the screen, and it should appear on the desktop of the other computer a few seconds later. Try refreshing the desktop of the other system to see if that causes the file icon to appear.

I heard from a few users who stated that rebooting got file drag & drop to start working.

Try a simple test to help narrow down where the problem is. A plain text file named something like "text.txt" and containing only a few letters. If that works, then work your way up from there until you find something that doesn't work. If you go through this process, please report to us what does and doesn't work so we can work on it.

Drag and Drop is still a fairly new feature. Some bugs are being worked out. If the above still doesn't work, please increase your logging level to Debug2 and then send us some log output from the moment you try to drag a file across screens.

Some final notes: File Drag & Drop is only currently available on Windows (Vista and newer) and Mac (OSX 10.7 and newer). Also, only single files are supported: no folders, no groups of files. And, if your file's icon travels over another icon or window on the way to the edge of the screen, this can break the drag & drop feature.

-wes



I too have the same problems. I tried copying a "test.txt" file with 'test' as the content - but no joy.
I have drag and drop enabled - shows: "[2016-04-13T11:30:15] INFO: drag and drop enabled" in the log screen.

I'm running Win 7 Pro to a Mac 10.11.4

Please advise - I also purchased this because of the "drag and drop" feature. :(

Posts: 131
Joined: Wed Apr 08, 2015 2:51 pm

Re: Drag ´n drop files

Postby the-wes » Wed Apr 13, 2016 9:19 am

would you please click Apply on your Synergy window, and copy / paste the log lines that appear after? for example, mine look like this:

[2016-04-13T09:18:36] INFO: starting new process
[2016-04-13T09:18:36] INFO: activeDesktop:Winlogon
[2016-04-13T09:18:36] INFO: starting new process
[2016-04-13T09:18:36] INFO: drag and drop enabled
[2016-04-13T09:18:36] ERROR: failed to get desktop path, no drop target available, error=2
[2016-04-13T09:18:36] NOTE: started server, waiting for clients
[2016-04-13T09:18:36] INFO: watchdog status: ok

Posts: 7
Joined: Thu Apr 21, 2016 8:22 am

Re: Drag ´n drop files

Postby Jon Coign » Thu Apr 21, 2016 8:45 am

I'm having the same issue. Server is running on Windows Server 2012 R2 and Client is running on Windows 10.

When server starts (click apply) I see the info message "[2016-04-21T10:39:56] INFO: drag and drop enabled".

When I drag a file to the client I see the following Error message on the client "[2016-04-21T10:37:23] ERROR: drop file failed: drop target is empty".

As an aside I can copy and paste text between the machines, but should I also be able to copy and paste files? I see the Info messages (below) that the clipboard is updated when I copy text or a file, but I can never paste anything but plain text.

[2016-04-21T10:44:38] INFO: screen "XPS15" updated clipboard 0
[2016-04-21T10:44:38] INFO: screen "XPS15" updated clipboard 1

Posts: 7
Joined: Thu Apr 21, 2016 8:22 am

Re: Drag ´n drop files

Postby Jon Coign » Thu Apr 21, 2016 8:48 am

Just noticed on re-reading that you wanted the fill log after Apply is clicked:

[2016-04-21T10:47:10] INFO: starting server
[2016-04-21T10:47:10] INFO: config file: C:/Users/jncoign/AppData/Local/Temp/1/qt_temp.Nl9880
[2016-04-21T10:47:10] INFO: log level: INFO
[2016-04-21T10:47:10] INFO: service command updated
[2016-04-21T10:47:10] INFO: service command updated
[2016-04-21T10:47:10] INFO: got ipc shutdown message
[2016-04-21T10:47:10] NOTE: disconnecting client "XPS15"
[2016-04-21T10:47:10] NOTE: client "XPS15" has disconnected
[2016-04-21T10:47:10] NOTE: stopped server
[2016-04-21T10:47:11] INFO: process 14928 was shutdown gracefully
[2016-04-21T10:47:11] INFO: starting new process
[2016-04-21T10:47:11] INFO: activeDesktop:Default
[2016-04-21T10:47:11] INFO: starting new process
[2016-04-21T10:47:11] INFO: drag and drop enabled
[2016-04-21T10:47:11] NOTE: started server, waiting for clients
[2016-04-21T10:47:11] INFO: watchdog status: ok
[2016-04-21T10:47:14] NOTE: accepted client connection
[2016-04-21T10:47:14] NOTE: client "XPS15" has connected
[2016-04-21T10:47:22] INFO: screen "MONSTER" grabbed clipboard 0 from "MONSTER"
[2016-04-21T10:47:22] INFO: screen "MONSTER" grabbed clipboard 1 from "MONSTER"

Posts: 131
Joined: Wed Apr 08, 2015 2:51 pm

Re: Drag ´n drop files

Postby the-wes » Wed Apr 27, 2016 4:33 am

Jon - you should not be able to copy and paste files, that is not a feature offered by Synergy. You can drag a file's icon to the edge of the screen and Synergy will copy it to the other system for you.

After your last restart, I noticed you did not get the "drop target is empty" message - did you test the file copy again after that?

Posts: 7
Joined: Thu Apr 21, 2016 8:22 am

Re: Drag ´n drop files

Postby Jon Coign » Fri May 20, 2016 7:44 am

Sorry I guess I misunderstood since we can copy or paste with text that the clipboard would work like normal across the screens. That said text based copy and paste doesn't work consistently. Once or twice a day it just stops however clicking Apply on the configuration dialog with no other changes resolves it after the client reconnects.

As for the drag and drop file copy I don't remember exactly what I did for that previous log. I was waiting for a notification from the forum that there was a response so I just got this when I logged into check. Apparently I didn't check the notify box.

I just retested it based on your comment and I don't see any messages when I drag a file to the edge of the screen about copying the file. All I see is the following with the enter leave and switch messages.

[2016-05-20T09:35:31] INFO: entering screen
[2016-05-20T09:35:36] INFO: switch from "MONSTER" to "XPS15" at 2559,349
[2016-05-20T09:35:36] INFO: leaving screen
[2016-05-20T09:35:38] INFO: switch from "XPS15" to "MONSTER" at 2,689
[2016-05-20T09:35:38] INFO: entering screen

Am I doing this correctly. Steps I took were left click and hold on a file, drag to edge of monitor that is shared with the second computer still holding left click, slowly move across screen boundaries. I've tried this normal speed and slow enough that it's pretty much pixel by pixel as it cross to the next screen. It doesn't appear to detect that I am dragging a file icon from one desktop to the other. Any suggestions?

Thanks,
Jon

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